Support Ops & Process Optimization Specialist

MB Services; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

MB Services is seeking a detail-oriented Support Operations Coordinator in Dubai to optimize workflows, monitor systems, and improve efficiency behind the scenes. You will work with cross-functional teams to deliver data-driven insights and maintain high service standards.

This role emphasizes structured processes, analytics, and continuous improvement, with opportunities to directly impact how a high-performing support organization operates in a fast-paced environment.

Qualifications

• 2+ years in customer support, operations, or similar roles.
• Experience in process optimization or backend operations preferred.
• Strong proficiency with Google Workspace (Sheets, Docs, Slides).
• Experience with dashboards or analytics platforms is a plus.
• Excellent written and verbal communication in English; Arabic a plus.

Responsibilities

• Monitor backend systems in line with SOPs to ensure optimal performance.
• Identify anomalies and maintain operational continuity.
• Deliver accurate daily operational reports.
• Design, document, and continuously improve SOPs.
• Streamline workflows to reduce friction for internal teams and enhance customer experience.
• Drive efficiency initiatives across support operations.
• Ensure effective use of internal tools and systems.
• Identify gaps in tooling and recommend improvements.
• Support testing and implementation of new tools or system enhancements.
• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
• Maintain dashboards, documentation, and reports for leadership visibility.
• Provide actionable insights to support data-driven decision-making.
• Collaborate with management and cross-functional teams.
• Support ad hoc initiatives such as process audits, documentation, testing, and system monitoring.
• Operate independently or within teams to deliver high-quality outcomes under tight timelines.

Skills

Customer Support

Operations

Process Optimization

Data Analysis

Tools

Google Sheets

Google Docs

Google Slides

Dashboards / Analytics tools

Job description

MB Services is seeking a detail-oriented Support Operations Coordinator in Dubai to optimize workflows, monitor systems, and improve efficiency behind the scenes. You will work with cross-functional teams to deliver data-driven insights and maintain high service standards.

This role emphasizes structured processes, analytics, and continuous improvement, with opportunities to directly impact how a high-performing support organization operates in a fast-paced environment.