Systems Analyst – (SRE)-Payments

Dicetek LLC; Abu Dhabi; Vor Ort; AED 320.000 - 520.000; Vollzeit

Zusammenfassung

Dicetek LLC in Abu Dhabi seeks an experienced Site Reliability Engineer to design, implement, and maintain robust, scalable payment systems and high-availability infrastructure. You will develop automated provisioning and deployment solutions, monitor performance, and drive reliability initiatives with cross-functional teams.

The role requires 8–10 years in production support/SRE with strong troubleshooting, scripting, and incident management skills and deep knowledge of Oracle databases,

Qualifikationen

• Minimum 6 years of experience in production support, SRE or infrastructure operations.
• Experience in banking/payment domains and ISO 20022 familiarity.
• Strong incident management and root-cause analysis capability.

Aufgaben

• Provide production support for payment systems and infrastructure.
• Lead incident triage, resolution and post-incident reviews.
• Implement monitoring, automation, and health checks to ensure reliability.
• Collaborate with cross-functional teams to meet SLOs/SLIs and DR readiness.

Kenntnisse

Production support

Application support

Monitoring and incident management

High-availability environments

Root-cause analysis

Scripting/automation

Documentation and stakeholder comms

Shift-based operations

Database SQL queries

System integration

Security and patching

Ausbildung

Minimum 6 years in production support/SRE environments

Tools

Dynatrace

Oracle

Linux/Unix

Windows Server

Jobbeschreibung

Design implement and maintain robust scalable and highly available payment systems ensuring minimal downtime and optimal performance Develop and deploy automated solutions for infrastructure provisioning configuration management and application deployment within the payment ecosystem Proactively identify and resolve performance bottlenecks and reliability issues in payment processing pipelines through deep system monitoring and analysis Collaborate with engineering and product teams to define SLOs SLIs for critical payment services and drive initiatives to meet or exceed them

Years of Experience *

8-10 Years

Minimum 8 years of relevant experience in production/application support, Site Reliability Engineering, infrastructure support for payment technology environments.

Required Skills *

Primary technical and functional skills

• Strong production/application support and troubleshooting capabilities.
• Experience supporting business-critical applications in high-availability environments.
• Strong understanding of application and infrastructure monitoring, alerting and incident management.
• Working knowledge of Linux/Unix and Windows server environments.
• Good understanding of databases, preferably Oracle, with ability to perform operational SQL queries and database-level troubleshooting.
• Understanding of application servers, middleware, APIs, web services and system integrations.
• Knowledge of infrastructure patching, vulnerability remediation and technology lifecycle management.
• Experience with log analysis and application-performance-monitoring tools.
• Understanding of high availability, Disaster Recovery, Business Continuity and operational resilience concepts.
• Strong incident triage and problem-solving skills.
• Ability to perform root-cause analysis and identify preventive actions.
• Basic scripting/automation capability for health checks, monitoring and repetitive operational activities.
• Good technical documentation and stakeholder communication skills.
• Ability to work effectively in a shift-based and high-pressure production support environment.

Required Experience / Knowledge Areas *

Specific domain or industry knowledge required

• Minimum 6 years of relevant experience in production support, application support, SRE or infrastructure/application operations.
• Knowledge on ISO 20022 and other relevant industry standards in payment and banking domains
• Experience supporting banking, financial services or payment-processing platforms.
• Experience operating and supporting applications with high availability and stringent service-level requirements.
• Knowledge of real-time and time-sensitive payment processing environments.
• Experience in production incident management, service restoration and problem management.
• Practical experience in DR testing, resilience validation and production readiness activities.
• Experience coordinating infrastructure patching, vulnerability remediation and technology upgrades.
• Understanding of technology risk, audit and regulatory-control requirements within a banking environment.
• Experience working across application, infrastructure, database, network and security teams to resolve complex production issues.
• Experience supporting Payment Hub or similar enterprise payment-processing platforms.
• Exposure to UAE payment systems and banking payment infrastructure.
• Experience with observability/APM platforms such as Dynatrace or equivalent.
• Familiarity with Oracle databases, Java-based applications, APIs and middleware platforms

Skills

• production support
• application support
• monitoring and incident management