IT Operations Engineer

Dicetek LLC; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

Dicetek LLC in the United Arab Emirates is seeking an experienced Service Operations professional to monitor core banking workloads, respond to incidents, and drive post-incident reviews. You will manage batch schedules, ensure high availability, and coordinate with vendor/ platform teams to protect critical services.

The role covers end-of-day processing, incident bridges, and SLA/SLO reporting in a 24x7 regulated banking environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• 5–10+ years of experience in IT operations or production support within banking or regulated financial services.
• Proven involvement in at least one core banking go-live, migration or large platform transformation.
• Experience operating 24x7 mission-critical environments with strict availability and regulatory obligations.
• Experience working with vendors and managed service providers under defined SLAs.

Responsibilities

• Monitor the health, capacity and performance of core banking, integration, API gateway, Kafka and channel workloads around the clock.
• Respond to alerts and incidents, perform first and second line diagnosis, and escalate within SLAs.
• Lead or support major incident bridges and contribute to post-incident reviews.
• Track and report availability, SLA and SLO performance for critical services.
• Execute, monitor and control end-of-day/month/year processing for core banking systems.

Skills

Linux/Unix admin

Windows Server admin

Shell/PowerShell scripting

Batch scheduling

ITSM tooling (ServiceNow, BMC Remedy)

Observability tools (Dynatrace, Splunk

Grafana/Prometheus/ELK

Kubernetes/OpenShift

Azure

API gateways & Kafka operations

Oracle databases & FLEXCUBE

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Control-M

Autosys

ServiceNow

BMC Remedy

Dynatrace

Splunk

Grafana

Prometheus

ELK

Kubernetes/OpenShift

Azure

Kafka

Oracle DB

FLEXCUBE

Job description

Service Operations and Monitoring

• Monitor the health, capacity and performance of core banking, integration, API gateway, Kafka and channel workloads around the clock, using the bank's observability stack.

• Respond to alerts and incidents, perform first and second line diagnosis, and Escalate to platform, vendor and application teams within agreed SLAs.

• Lead or support major incident bridges, maintain timelines and communications, and contribute to post-incident reviews and problem records.

• Track and report availability, SLA and SLO performance for critical banking services.

Batch, End-of-Day and Job Scheduling

• Execute, monitor and control end-of-day, end-of-month and end-of-year processing for the core banking system and dependent applications.

• Manage job schedules in Control-M or equivalent, including dependencies, calendars, reruns and recovery procedures.

• Coordinate batch windows with payments, cards, treasury and regulatory reporting teams to protect cut-off times.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

• 5–10+ years of experience in IT operations or production support within banking or regulated financial services.

• Proven involvement in at least one core banking go-live, migration or large platform transformation.

• Experience operating 24x7 mission-critical environments with strict availability and regulatory obligations.

• Experience working with vendors and managed service providers under defined SLAs.

Technical Skills

• Linux/Unix and Windows Server administration and shell or PowerShell scripting.

• Batch scheduling with Control-M, Autosys or equivalent.

• ITSM tooling such as ServiceNow or BMC Remedy, covering incident, problem, change and CMDB.

• Observability with Dynatrace, Splunk, Grafana, Prometheus, ELK or equivalent.

• Exposure to Kubernetes/OpenShift, Azure, API gateways and Kafka operations.

• Working knowledge of Oracle databases and core banking batch architecture (FLEXCUBE preferred).

Preferred Certifications

• ITIL 4 Foundation or higher.

• Red Hat (RHCSA) or Microsoft Azure Administrator.

• Control-M or ServiceNow administration certification.

Desired Candidate Profile

• Experience Level5-10+ years in banking IT operations or production supportKey InterfacesInfrastructure and Platform Engineering, Core Banking Platform,Integration Platform, Service Desk, Information Security, vendorsSkillsIT OperationsBankingInfrastructure