16122 - Engineer – IT Operations

ParamInfo; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

ParamInfo is seeking an Engineer – IT Operations to drive day-to-day production and data-centre operations in a 24x7 environment. You will monitor applications, servers, databases and networks, respond to alerts, coordinate cross-functional teams, and ensure adherence to SLAs and runbooks.

The role involves planning backups and recovery tests, supporting disaster-recovery drills, and coordinating releases with vendors. A Master’s degree and 2+ years of IT experience are mandatory.

Qualifications

• Master's degree in Information Technology or closely related field is mandatory.
• Minimum two years of overall IT experience is mandatory.
• At least 1.5 years of production-support experience in a 24x7 high-availability environment is mandatory.
• Capabilities include production monitoring, incident management and cross-functional coordination.
• Experience supporting web, enterprise, API, middleware, batch-processing or cloud applications is desirable.

Responsibilities

• Execute and coordinate day-to-day production and data-centre operations, maintain shift logs and handovers for incidents and activities.
• Monitor availability, health and performance of production apps, servers, OS, databases, middleware, APIs and cloud services.
• Acknowledge alerts, diagnose and recover, coordinate with technical teams and vendors, escalate per severity and SLA.
• Perform backups, batch processing, system jobs and checks; investigate failures and document recovery steps.
• Plan and execute restore tests and recovery simulations; ensure documented procedures are current.
• Support disaster-recovery and business-continuity drills; record results and coordinate actions.
• Execute production infrastructure and network changes within maintenance windows; validate and rollback readiness.
• Coordinate releases and deployments with teams and hosting partners; maintain schedules and communications.
• Participate in complex infrastructure projects across compute, storage, OS, networks and related platforms.
• Monitor data-centre hardware and facilities; arrange timely repair or replacement with minimal disruption.
• Monitor UPS, cooling, fire alarms and power systems; conduct tests and escalate abnormal conditions.
• Coordinate preventive maintenance for production hardware and data-centre systems with approvals.
• Maintain up-to-date runbooks, checklists and escalation matrices; ensure documentation is version-controlled.
• Track licensing and maintenance information; flag renewal risks affecting service continuity.
• Analyze trends, support capacity planning and recommend improvements for availability and performance.

Skills

Engineer – IT Operations

production applications

Operating Systems

databases

Middleware

APIs

Batch Processing

Production monitoring

UPS units

Payment Gateway

troubleshooting

Education

Master's degree in Information Technology / Computer Applications / M.Tech or related field

Job description

• Execute and coordinate assigned day-to-day production and data-centre operations, maintain shift logs and complete formal handovers for open incidents, risks and scheduled activities.
• Monitor the availability, health and performance of production applications, servers, operating systems, databases, middleware, APIs, cloud services, networks and externally hosted IT services.
• Acknowledge alerts, perform authorized first-line diagnosis and recovery, coordinate technical teams and service providers, and upscale incidents in accordance with severity, SLA and major-incident procedures.
• Execute and verify scheduled backups, batch processing, system jobs and operational checks; investigate failures and maintain evidence of completion and recovery actions.
• Plan and perform approved restore tests and recovery simulations to confirm backup integrity, recoverability and documented restoration procedures.
• Support and execute approved disaster-recovery and business-continuity drills, record results, identify gaps and coordinate actions and stakeholder updates.
• Execute authorized production infrastructure and network changes within approved maintenance windows; verify prerequisites, approvals, implementation steps, validation and rollback readiness.
• Coordinate impacted teams, business units, vendors and hosting partners for approved releases and deployments, maintaining schedule, readiness, progress and completion communications.
• Participate in complex infrastructure implementation, upgrades, performance analysis and operational troubleshooting across compute, storage, operating systems, networks and related platforms.
• Monitor the condition of data-centre hardware, peripherals, racks and supporting facilities, and coordinate timely repair or replacement without avoidable disruption to 24×7 operations.
• Monitor UPS units, air-conditioning, water-leak detection, fire alarms and power-protection systems; conduct approved simulation checks and elevate abnormal conditions immediately.
• Coordinate and verify scheduled preventive maintenance for production hardware, UPS, cooling and related data-centre systems, including readiness, service impact, approvals and completion evidence.
• Maintain current operational contacts and escalation paths for applications, infrastructure, operating systems, hardware, hosting, facilities and other production services.
• Track service performance against assigned SLAs and operational targets and prepare accurate availability, incident, job, backup, capacity and infrastructure-status reporting for management review.
• Follow IT operations governance, security and access controls; maintain operational evidence; support audits; and implement assigned corrective and process-improvement actions.
• Develop and maintain approved operations manuals, runbooks, checklists, recovery procedures, escalation matrices and shift instructions.
• Monitor assigned licensing, support and maintenance-contract information for production environments and elevate renewal or coverage risks that could affect service continuity.
• Analyze operational trends, support capacity and growth planning, and recommend measurable improvements to availability, performance, resilience, automation and team productivity.

QUALIFICATIONS & EXPERIENCE

Mandatory

Master's degree in Information Technology, Computer Applications, M.Tech, or a closely related field.

Mandatory

Minimum two years of overall IT experience.

Mandatory

At least 1.5 years of production-support experience covering business-critical applications or infrastructure in a 24×7 high-availability environment.

Required capabilities

Mandatory

Production monitoring and incident management; application and infrastructure troubleshooting; service availability and performance monitoring; change, release and problem-management practices; analytical communication; and cross-functional coordination.

Relevant to assignment

Experience supporting one or more of: web, enterprise, airline reservation, payment gateway, API, mobile, middleware, batch-processing, database-driven or cloud applications.

Scope notes / authority boundary

• May coordinate the shift within the approved roster; material exceptions are escalated to the designated client lead.
• Respond using approved runbooks and escalation paths.
• Business-impact decisions and major-incident command remain with authorized client roles.
• Do not bypass controls or rerun business-sensitive jobs without authorization.
• Production restoration requires the applicable incident/change approval.
• Activation of DR or BCP remains an authorized client decision.
• Emergency or unplanned changes require the applicable emergency-change authorization.
• Release approval and business go/no-go authority remain with designated owners.
• Work within assigned privileges and approved technical procedures.
• Physical works and vendor access follow site, safety and security controls.
• Specialist maintenance is performed by authorized facilities or service providers.
• Maintenance windows and outages require prior authorization.
• Use contractual and operational escalation routes defined by client.
• Highlight breaches, risks, recurring failures and overdue actions.
• Control exceptions must be documented and approved.
• Documentation must be version-controlled, tested and reviewed with accountable owners.
• Commercial ownership and procurement decisions remain with client.
• Implementation follows approved prioritization and change governance.

Required Skills

Skill

Years

Months

Engineer – IT Operations 5 0

production applications 5 0

Operating Systems 5 0

databases 5 0

Middleware 5 0

APIs 5 0

Batch Processing 5 0

Production monitoring 5 0

UPS units 5 0

Payment Gateway 5 0

troubleshooting 5 0

8121005902 [e-mail]

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