Banking Centre Leader

Info Resume Edge; Sharjah; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading banking services company in Sharjah is seeking a Branch Manager to lead a high-performing team and drive sales and business development across retail banking products. The ideal candidate will have a Bachelor's degree and over 5 years of relevant experience, with a proven track record in achieving sales targets and excellent leadership skills. This role offers a chance to enhance customer experience and branch performance while ensuring compliance with regulatory standards.

Qualifications

• 5+ years of experience in retail banking or branch management, including leadership responsibilities.
• Proven track record of achieving sales targets and growing branch business.
• Strong knowledge of banking products, operations, compliance, and risk management.

Responsibilities

• Lead, manage, and develop a high-performing team of staff.
• Drive branch sales and business development goals.
• Ensure outstanding customer experience.

Skills

Leadership

Customer relationship management

Sales target achievement

Interpersonal skills

Team-building

Education

Bachelor's degree in Business, Finance, Banking or related field

MBA

Tools

Digital banking platforms

Job description

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Key Responsibilities :

• Lead, manage, and develop a high-performing team of Relationship Managers, Customer Service Officers, and operational staff.
• Drive branch sales and business development goals across retail banking products such as deposits, loans, investments, and insurance.
• Ensure outstanding customer experience through service excellence and quick resolution of client issues.
• Monitor and manage branch performance metrics including revenue growth, profitability, cost control, and customer retention.
• Maintain strict adherence to regulatory and internal compliance standards, risk controls, and audit requirements.
• Develop and implement local marketing and outreach strategies to increase customer acquisition and brand visibility.
• Oversee branch operations, cash management, and administrative activities.
• Foster a culture of performance, accountability, and continuous improvement within the branch team.

Requirements :

• Bachelor's degree in Business, Finance, Banking, or related field (MBA is a plus).
• 5+ years of experience in retail banking or branch management, including leadership responsibilities.
• Proven track record of achieving sales targets and growing branch business.
• Strong leadership, team‑building, and people‑management skills.
• Excellent interpersonal and customer relationship management skills.
• Sound knowledge of banking products, operations, compliance, and risk management.

Preferred Qualifications :

• Certification in banking or financial services (e.g., CAIIB, CFP) is advantageous.
• Familiarity with digital banking platforms and tools.
• Ability to lead through change and adapt in a dynamic regulatory environment.