Bank Lobby Concierge & Digital Services Guide

Emirates Islamic Bank; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Emirates Islamic Bank in Abu Dhabi seeks a Service Ambassador to greet customers on entry, direct them to the appropriate service area and ensure a warm, professional welcome that reflects the bank's standards. You will help maintain smooth lobby flow and accurate triage.

This role requires at least one year in retail banking or customer service, familiarity with branch operations, and basic banking platforms.

Qualifications

• Diploma or equivalent in Business, Banking, or related field.
• Onboarding and compliance training completed.
• Ongoing professional development in customer service or digital banking.

Responsibilities

• Greet customers promptly upon entry and provide a courteous welcome reflecting bank service values.
• Identify customer needs through active listening and direct them to the appropriate service area or personnel.
• Monitor lobby traffic to minimise wait times and ensure orderly client flow.
• Respond to basic queries about branch services, digital banking options, and appointment procedures.
• Escalate complex issues to the relevant team member or supervisor for timely follow-up.

Skills

Customer service

Branch operations

Education

Diploma or equivalent in Business or Banking

Tools

Core banking systems

CRM tools

Job description

Emirates Islamic Bank in Abu Dhabi seeks a Service Ambassador to greet customers on entry, direct them to the appropriate service area and ensure a warm, professional welcome that reflects the bank's standards. You will help maintain smooth lobby flow and accurate triage.

This role requires at least one year in retail banking or customer service, familiarity with branch operations, and basic banking platforms.