Branch Customer Experience Advocate | Banking & Digital

Emirates Islamic; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Career development

Learning programs

Healthcare benefits

Inclusive environment

Job summary

Emirates Islamic is seeking a Service Ambassador to welcome customers, manage branch traffic, and support digital adoption at the Dubai branch. You will guide customers to the right services and assist with onboarding while upholding service standards.

Ideal candidates have 1–2 years in customer-facing roles, strong communication, and a customer-first mindset. UAE nationals are preferred. Attractive benefits and career development opportunities are offered.

Qualifications

• High School Diploma or Bachelor's Degree preferred.
• 1-2 years of customer service, hospitality, retail, or banking experience.
• Strong communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• UAE National preferred.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Manage customer flow and reduce waiting times within the branch.
• Guide customers on self-service and digital banking channels.
• Identify customer needs and direct them to the appropriate branch representative.
• Support customer onboarding and basic service requests.
• Promote Emirates Islamic products, services, and digital solutions.
• Ensure excellent customer experience and maintain service quality standards.
• Adhere to bank policies, procedures, and compliance requirements.
• Contact customers who have overdue accounts to negotiate payment arrangements and/or facilitate payment processing.
• Work with customers to identify the root cause of payment delinquency and develop strategies to prevent future delinquency.
• Keep accurate and up-to-date records of customer interactions and payment arrangements.
• Follow-up with customers as necessary to ensure that payment arrangements are being adhered to.
• Escalate issues to appropriate parties when necessary.
• Provide excellent customer service to all customers.

Skills

Customer Service Excellence

Communication & Relationship Building

Problem Solving

Sales Awareness

Digital Banking Knowledge

Teamwork & Collaboration

Education

High School Diploma

Bachelor's Degree

Job description

Emirates Islamic is seeking a Service Ambassador to welcome customers, manage branch traffic, and support digital adoption at the Dubai branch. You will guide customers to the right services and assist with onboarding while upholding service standards.

Ideal candidates have 1–2 years in customer-facing roles, strong communication, and a customer-first mindset. UAE nationals are preferred. Attractive benefits and career development opportunities are offered.