B2B Sales Products Officer

Etihad; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline in the UAE is seeking an Analyst to support sales efforts, ensuring smooth operations for B2B Sales Products & Programs. The Analyst will manage pricing templates, maintain compliance, and organize inquiries. Candidates should have a Bachelor's degree and 4+ years of experience, alongside exceptional organizational and analytical skills. This role is based in Abu Dhabi and plays a crucial part in enhancing sales operations.

Qualifications

• 4+ years of work experience in a related field, preferably in sales support or administration.
• Numerate and analytical mindset with the ability to generate and interpret reports.
• Strong efficiency in using MS Office and CRM software.

Responsibilities

• Manage pricing and incentive modelling templates for product offerings.
• Maintain and update incentive contract templates.
• Organize internal and external inboxes for sales inquiries.

Skills

Analytical mindset

Excellent organizational skills

Exceptional communication skills

Problem-solving abilities

Cultural awareness

Education

Bachelor's degree

Tools

MS Office Suite

CRM software

Job description

Synopsis

In this role we are looking for an Analyst who will be responsible for supporting our sales efforts by ensuring the smooth operation of various tasks and processes crucial to B2B Sales Products & Program.

Accountabilities

• Manage pricing and incentive modelling templates to accurately reflect product and program offerings, in collaboration with relevant stakeholders
• Maintain and update incentive contract templates, ensuring compliance with current regulations and company policies.
• Effectively manage and organize internal and external inboxes, for inquiries, providing prompt responses and forwarding critical matters to appropriate team members.
• Utilize CRM systems to track, organize and manage customer data, ensuring accurate and up-to-date information is maintained.
• Create together with the Manager B2B products and contracts new sales programs focusing on specialty segments like Marine, Embassies or Students.
• Facilitate clear and timely communication with internal customers, in particular BDU’s, addressing their inquiries, concerns and providing necessary information on products, programs and policies.
• Collaborate with sales policies & communication team to ensure accurate representation of relevant agency and corporate sales policies, keeping them updated and communicated internally and externally.
• Generate regular and ad-hoc reports to provide insights into sales performance, customer trends and program effectiveness, aiding in strategic decision‑making.
• Maintain a strong understanding of the products, programs and offerings to provide accurate and informative support to customers and sales teams.

Education & Experience

• Bachelors degree, 4 plus years work experience in a related field. Sales experience, or experience in supporting a field sales organization desired.
• Strong team player, with cultural awareness & understanding required.
• Numerate and analytical mindset with the ability to generate and interpret reports.
• Proven experience in sales support, administration, or a similar role.
• Strong efficiency in MS Office Suite and CRM software.
• Excellent organizational skills with keen eye for detail.
• Exceptional communicational skills, both written and verbal.
• Ability to manage multiple tasks and deadlines in fast-paced environment.
• Strong problem solving abilities and a customer‑centric mindset.
• Familiarities with pricing models, legal contracts and sales policies is a plus.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations.

In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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