AVP, Client Service Engineering: Transformation Lead

FAB; Abu Dhabi; On-site; AED 300,000 - 450,000; Full time

Job summary

A leading bank in Abu Dhabi is seeking an AVP Client Service Engineering to drive end-to-end change through process reengineering and automation. The candidate will lead multiple client service initiatives, collaborating with cross-functional stakeholders to ensure efficient service delivery. This role requires a strong ability to analyze performance metrics and advocate for agile working methods. The ideal candidate will possess experience in client journey redesign, performance management, and change leadership.

Qualifications

• Experience in client service journey redesign and documentation.
• Strong understanding of process optimization and automation.
• Ability to engage stakeholders and lead change initiatives.

Responsibilities

• Support redesign of client service journeys for efficiency.
• Coordinate with teams to deliver initiatives meeting KPIs.
• Advocate agile practices and continuous improvement.

Skills

Process reengineering

Automation

Cross-functional collaboration

Change management

Performance tracking

Tools

AI/automation solutions

Job description

A leading bank in Abu Dhabi is seeking an AVP Client Service Engineering to drive end-to-end change through process reengineering and automation. The candidate will lead multiple client service initiatives, collaborating with cross-functional stakeholders to ensure efficient service delivery. This role requires a strong ability to analyze performance metrics and advocate for agile working methods. The ideal candidate will possess experience in client journey redesign, performance management, and change leadership.