Automotive Service Concierge & Advisor

AimGulf

Sharjah

On-site

AED 60,000 - 90,000

Full time

3 days ago

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Job summary

A Dubai family owned conglomerate, AimGulf, seeks an on-site Service Advisor to provide professional after-sales support for automotive repairs and maintenance. You will guide customers, prepare work instructions for technicians, and ensure quality and timely delivery of vehicles.

Ideal candidates have 2–5 years in automotive service, with a Diploma in Automobile Engineering or a related Graduate background.

Qualifications

Diploma in Automobile Engineering.
Graduate.

Responsibilities

Receive and greet customers, discuss servicing/repair needs, guide assessment and repair, and record requirements clearly on the job card.
Explain contents of the job, its value and cost involved, obtain confirmation, and prepare clear work instructions for the technician.
Organize inspection upon job completion to ensure quality meets prescribed standards for customer satisfaction.
Deliver the vehicle courteously after completion to ensure continued business.
Establish healthy relationships by proactively communicating with existing and prospective customers about service needs.
Keep customers updated on back-order parts, ETA, and progress to retain confidence.
Keep customers informed about work progress and collect repair charges/LPO/IPO.
Upsell new accessories, service packages, and participate in service campaigns.
Upgrade product knowledge through web-based and classroom training.
Establish cordial relations with customers and workshop staff.
Follow up on Work In Progress to target closure within 30 days.
Follow-up with customers on long-pending vehicles for delivery.