Automotive Service Advisor - Dubai, On-Site

DAR AL MADINA GARAGE LLC

Dubai

On-site

AED 78,000 - 123,000

Full time

2 days ago

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Job summary

DAR AL MADINA GARAGE LLC in Dubai, UAE seeks a Service Advisor to greet customers, capture vehicle concerns, and coordinate with technicians to prepare estimates. The role requires clear communication and a track record in automotive service environments, with on-site availability in a fast-paced workshop.

The ideal candidate has strong customer service skills, English fluency, and knowledge of Aftersales processes to manage warranties and follow-ups.

Qualifications

Strong customer-focused service mindset with emphasis on customer satisfaction.
Clear and effective communication to explain services and options to customers.
Knowledge of Aftersales processes including follow-up, warranties, and repeat repairs.
Experience in an automotive service center or dealership is beneficial.
Ability to work on-site in a fast-paced workshop, handling multiple service orders.
Basic understanding of automotive systems to interpret technician reports.

Responsibilities

Greet customers and record service concerns accurately.
Coordinate with technicians to prepare repair estimates and explain recommendations.
Obtain customer approval before work begins and manage service appointments.
Provide timely updates on job status and handle aftersales queries.
Maintain service records and support billing processes.
Promote a positive customer experience through professional communication.