Vehicle Service Advisor | Customer-Focused Support (Dubai)

applydubaijob.com; Dubai; On-site; AED 39,000 - 45,000; Full time

Job summary

Al Salehi is seeking a motivated Service Advisor to support its UAE automotive service operations. You will guide customers through the vehicle-service process, coordinate appointments, and provide timely updates while maintaining high customer satisfaction.

The role requires a technical background, strong communication skills, and the ability to liaise between customers and technicians to ensure smooth service delivery.

Qualifications

• Diploma or Bachelor's degree in Mechanical Engineering.
• Strong customer-service and communication skills.
• Understanding of vehicle-service processes preferred.

Responsibilities

• Assist customers with vehicle-service enquiries and requirements.
• Coordinate service appointments, follow-ups, and customer communications.
• Provide timely updates on service progress and completion.
• Coordinate with technicians and service teams to address customer requirements.
• Maintain positive customer relationships and high service satisfaction.
• Support daily service operations and customer-experience processes.

Skills

Customer service

Communication skills

Coordination

Problem solving

Customer-focused

Education

Diploma or Bachelor's degree in Mechanical Engineering

Job description

Al Salehi is seeking a motivated Service Advisor to support its UAE automotive service operations. You will guide customers through the vehicle-service process, coordinate appointments, and provide timely updates while maintaining high customer satisfaction.

The role requires a technical background, strong communication skills, and the ability to liaise between customers and technicians to ensure smooth service delivery.