Automobile Service Advisor

CAM AUTO CENTRE; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

CAM AUTO CENTRE in Dubai, United Arab Emirates, is seeking a Mechanical & Body Shop Service Advisor for a full-time, on-site role. You will be the primary contact for customers, handle inquiries, schedule appointments, explain repairs, and prepare estimates.

The ideal candidate has 3–4 years of service advisory experience, strong English, excellent customer service, and proficiency with service management software to manage job orders and billing.

Qualifications

• Minimum 3–4 years of experience as a service advisor.
• Strong customer service and communication skills.
• Fluency in English; Dubai language skills are a plus.
• Proficiency with service management software for job orders and reporting.
• Ability to manage multiple jobs and deadlines in a busy workshop.

Responsibilities

• Serve as primary point of contact for customers, handling inquiries.
• Schedule appointments and explain recommended mechanical/body repair work.
• Prepare estimates and open/close job orders.
• Coordinate with technicians and monitor repair progress.
• Ensure timely delivery of vehicles and maintain records in the service management system.
• Support quality control, promote maintenance services, and assist with billing.

Skills

Automotive knowledge

Inspection activities

Customer service

Service management software

Organization

English fluency

Sales and follow-up

Tools

Service management software

Job description

The Mechanical & Body Shop Service Advisor is a full-time, on-site role based in Dubai, United Arab Emirates. The Service Advisor will be the primary point of contact for customers, handling inquiries, scheduling appointments, and explaining recommended mechanical and body repair work. Responsibilities include preparing estimates, opening and closing job orders, coordinating with technicians, monitoring repair progress, and ensuring timely delivery of vehicles. The role involves inspecting vehicles with customers, documenting concerns, updating customers on status and costs, and maintaining accurate records in the service management system. The Service Advisor will also support quality control, promote recommended maintenance services, manage billing, and contribute to a customer-focused, safe workshop environment.

Skills

• Strong automotive and mechanical knowledge, including experience with Maintenance and Automotive service operations.
• Ability to support Inspection activities, including basic vehicle checks, damage assessments, and documentation of findings.
• Minimum 3 to 4 years of experience as a service advisor, with strong customer service and communication skills.
• Proficiency in using service management software and basic computer applications for job orders, estimates, and reporting.
• Strong organizational skills, attention to detail, and ability to manage multiple jobs and deadlines in a busy workshop.
• Fluency in English; additional language skills common in Dubai are an advantage.
• Strong sales and follow-up abilities.