Service Advisor

DAR AL MADINA GARAGE LLC; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

DAR AL MADINA GARAGE LLC in Dubai, UAE seeks a Service Advisor to greet customers, capture vehicle concerns, and coordinate with technicians to prepare estimates. The role requires clear communication and a track record in automotive service environments, with on-site availability in a fast-paced workshop.

The ideal candidate has strong customer service skills, English fluency, and knowledge of Aftersales processes to manage warranties and follow-ups.

Qualifications

• Strong customer-focused service mindset with emphasis on customer satisfaction.
• Clear and effective communication to explain services and options to customers.
• Knowledge of Aftersales processes including follow-up, warranties, and repeat repairs.
• Experience in an automotive service center or dealership is beneficial.
• Ability to work on-site in a fast-paced workshop, handling multiple service orders.
• Basic understanding of automotive systems to interpret technician reports.

Responsibilities

• Greet customers and record service concerns accurately.
• Coordinate with technicians to prepare repair estimates and explain recommendations.
• Obtain customer approval before work begins and manage service appointments.
• Provide timely updates on job status and handle aftersales queries.
• Maintain service records and support billing processes.
• Promote a positive customer experience through professional communication.

Skills

Customer service focus

Communication skills

Aftersales knowledge

Automotive service experience

On-site work

Automotive basics

Service software familiarity

English fluency

Education

High school diploma or equivalent

Tools

Service management software

Job description

Company Description

DAR AL MADINA GARAGE LLC is an automotive service provider based in Dubai, United Arab Emirates, offering a range of repair and maintenance solutions for passenger and commercial vehicles. The garage focuses on delivering reliable, efficient, and transparent services to support customer safety and vehicle performance. Team members work in a collaborative environment where attention to detail and customer satisfaction are prioritized. The company values professionalism, technical expertise, and a commitment to high-quality workmanship.

Role Description

The Service Advisor is a full-time, on-site role based in Dubai, United Arab Emirates. This role involves greeting customers, understanding their vehicle concerns, and accurately recording service requests. The Service Advisor coordinates with technicians to prepare repair estimates, explains recommended services, and gains customer approval before work begins. Day-to-day tasks include managing service appointments, updating customers on job status, handling aftersales queries, and ensuring timely delivery of vehicles. The role also requires maintaining service records, supporting billing processes, and promoting a positive customer experience through clear communication and professional follow-up.

Qualifications

• Strong customer-focused service skills, including Customer Satisfaction and Customer Service, with a commitment to building long-term relationships.
• Effective Communication skills to clearly explain technical information, service options, and aftersales support to customers.
• Knowledge of Aftersales processes, including service follow-up, handling complaints, and coordinating warranty or repeat repair cases.
• Experience in an automotive service center or dealership environment is highly beneficial.
• Ability to work on-site in a fast-paced workshop setting, managing multiple service orders and priorities.
• Basic understanding of automotive systems and repairs to interpret technician reports and advise customers accurately.
• Proficiency in using service management software and standard office applications.
• Fluency in English; additional languages commonly used in Dubai are an advantage.
• High school diploma or equivalent; vocational or technical training in automotive or customer service fields is a plus.