Automotive Service Advisor | Customer Experience Specialist

Al Salehi; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Salehi in the UAE is seeking a motivated Customer Service Representative / Service Advisor to join its team. The ideal candidate has a technical background with strong communication skills to support customers through the vehicle service process.

You will handle inquiries, coordinate appointments, provide timely updates, and work closely with technicians to ensure a smooth, satisfactory service experience for every customer.

Qualifications

• Diploma or Bachelor's in Mechanical Engineering.
• Strong customer service and communication skills.
• Understanding of vehicle service processes preferred.
• Ability to coordinate with customers and technical teams.

Responsibilities

• Assist customers with vehicle service inquiries.
• Coordinate service appointments and follow-ups.
• Provide service progress updates.
• Coordinate with technicians to resolve customer requirements.
• Maintain positive customer relationships and ensure high service satisfaction.
• Support smooth daily service operations and customer experience processes.

Skills

Customer service

Communication skills

Team coordination

Problem solving

Education

Mechanical Engineering degree

Job description

Al Salehi in the UAE is seeking a motivated Customer Service Representative / Service Advisor to join its team. The ideal candidate has a technical background with strong communication skills to support customers through the vehicle service process.

You will handle inquiries, coordinate appointments, provide timely updates, and work closely with technicians to ensure a smooth, satisfactory service experience for every customer.