Customer Service Representative / Service Advisor

applydubaijob.com; Dubai; On-site; AED 39,000 - 45,000; Full time

Job summary

Al Salehi is seeking a motivated Service Advisor to support its UAE automotive service operations. You will guide customers through the vehicle-service process, coordinate appointments, and provide timely updates while maintaining high customer satisfaction.

The role requires a technical background, strong communication skills, and the ability to liaise between customers and technicians to ensure smooth service delivery.

Qualifications

• Diploma or Bachelor's degree in Mechanical Engineering.
• Strong customer-service and communication skills.
• Understanding of vehicle-service processes preferred.

Responsibilities

• Assist customers with vehicle-service enquiries and requirements.
• Coordinate service appointments, follow-ups, and customer communications.
• Provide timely updates on service progress and completion.
• Coordinate with technicians and service teams to address customer requirements.
• Maintain positive customer relationships and high service satisfaction.
• Support daily service operations and customer-experience processes.

Skills

Customer service

Communication skills

Coordination

Problem solving

Customer-focused

Education

Diploma or Bachelor's degree in Mechanical Engineering

Job description

Job Title: Customer Service Representative / Service Advisor

Company: Al Salehi

Industry: Automotive / Vehicle Services

Employment Type: Full Time

Location: Dubai, United Arab Emirates

Experience: Not specified

Qualification: Diploma or Bachelor’s Degree in Mechanical Engineering

Salary: AED 3,500–4,000 per month

Role Overview

Al Salehi is seeking a motivated, customer-focused Service Advisor to support its UAE automotive service operations. The role requires a technical background, strong communication skills, and the ability to guide customers throughout the vehicle-service process.

The successful candidate will handle enquiries, coordinate appointments, provide service updates, communicate with technicians, and help ensure a smooth customer experience.

Key Responsibilities

• Assist customers with vehicle-service enquiries and requirements
• Coordinate service appointments, follow-ups, and customer communications
• Provide timely updates on service progress and completion
• Coordinate with technicians and service teams to address customer requirements
• Maintain positive customer relationships and high service satisfaction
• Support daily service operations and customer-experience processes

Requirements

• Diploma or Bachelor’s Degree in Mechanical Engineering
• Strong customer-service and communication skills
• Ability to coordinate effectively with customers and technical teams
• Understanding of vehicle-service processes is preferred
• Strong problem-solving and follow-up skills
• Customer-focused attitude and professional communication style
• Knowledge of automotive service operations, customer handling, appointment coordination, follow-up procedures, and communication between customers and technical teams