Customer Service Representative / Service Advisor

Al Salehi; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Salehi in the UAE is seeking a motivated Customer Service Representative / Service Advisor to join its team. The ideal candidate has a technical background with strong communication skills to support customers through the vehicle service process.

You will handle inquiries, coordinate appointments, provide timely updates, and work closely with technicians to ensure a smooth, satisfactory service experience for every customer.

Qualifications

• Diploma or Bachelor's in Mechanical Engineering.
• Strong customer service and communication skills.
• Understanding of vehicle service processes preferred.
• Ability to coordinate with customers and technical teams.

Responsibilities

• Assist customers with vehicle service inquiries.
• Coordinate service appointments and follow-ups.
• Provide service progress updates.
• Coordinate with technicians to resolve customer requirements.
• Maintain positive customer relationships and ensure high service satisfaction.
• Support smooth daily service operations and customer experience processes.

Skills

Customer service

Communication skills

Team coordination

Problem solving

Education

Mechanical Engineering degree

Job description

Al Salehi is looking for a motivated and customer-focused Customer Service Representative / Service Advisor to join its team in the UAE. The ideal candidate should have a technical background with strong communication skills and the ability to provide excellent customer support throughout the vehicle service process.

The selected candidate will be responsible for handling customer inquiries, coordinating service appointments, providing service updates, and working closely with technicians to ensure a smooth and satisfactory customer experience.

Key Responsibilities:

• Assist customers with vehicle service inquiries and requirements.
• Coordinate service appointments, follow-ups, and customer communications.
• Provide timely updates regarding service progress and completion.
• Coordinate with technicians and service teams to resolve customer requirements.
• Maintain positive customer relationships and ensure high service satisfaction.
• Support smooth daily service operations and customer experience processes.

Requirements:

• Diploma or Bachelor's Degree in Mechanical Engineering.
• Strong customer service and communication skills.
• Ability to coordinate effectively with customers and technical teams.
• Good understanding of vehicle service processes is preferred.
• Strong problem-solving and follow-up skills.
• Customer-focused attitude with professional communication abilities.
• Strong knowledge of:
  • Automotive service operations and customer handling.
  • Service appointment coordination and follow-up procedures.
  • Communication between customers and technical teams.