Automotive Service Advisor: Customer Experience Lead

AW Rostamani Holdings LLC; Fujairah; On-site; AED 67,000 - 112,000; Full time

Job summary

AW Rostamani Holdings LLC is seeking a Service Advisor to assist customers with service needs, explain available services, manage schedules, and ensure a smooth experience from drop-off to pickup.

The ideal candidate has a degree or diploma in Automobile/Mechanical Engineering, about 3 years of dealership experience, strong vehicle knowledge, and excellent communication, time management, and service software skills.

Qualifications

• Degree/3-year Diploma in Automobile/Mechanical Engineering.
• 3 years practical experience with Dealers in similar positions.
• Strong knowledge of vehicle systems, repairs, and maintenance services.

Responsibilities

• Follow the NSSW standards in all customer touch points.
• Attend high profile major fleet customers.
• Greet customers promptly and understand their needs.
• Record customer requirements and proper vehicle data.
• Update customer database and confirm job requirements, repair details, costs and delivery times with customers.
• Arrange test drives when required with the customer.
• Create legible job cards and inform customers of progress.
• Follow up on job progress and obtain customer approvals for additional repairs.
• Explain warranty and service contract coverage to customers and upsell services.
• Ensure timely closing of job cards and delivery of serviced vehicles as promised.
• Maintain long-term relationships to boost customer retention and satisfaction.

Skills

Customer handling

Negotiation skills

Vehicle systems knowledge

Maintenance services knowledge

Customer service

Communication skills

Interpersonal skills

Time management

Microsoft Office

Service management software

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Job description

AW Rostamani Holdings LLC is seeking a Service Advisor to assist customers with service needs, explain available services, manage schedules, and ensure a smooth experience from drop-off to pickup.

The ideal candidate has a degree or diploma in Automobile/Mechanical Engineering, about 3 years of dealership experience, strong vehicle knowledge, and excellent communication, time management, and service software skills.