Vehicle Service Advisor – UAE Aftersales Champion

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Al-Futtaim Automotive in the UAE is building a strong pool of Service Advisors to support our Aftersales team across the UAE. The role acts as the key link between customers and workshop, guiding the full vehicle service journey from reception to handover while promoting transparent, professional service.

The ideal candidate holds a Diploma or Bachelor’s in Automobile/Mechanical Engineering with 3–5 years’ automotive experience, strong communication skills, and familiarity with SAP and Microsoft

Qualifications

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• 3 to 5 years of experience within the automotive industry, preferably in a similar service role.
• Strong automotive technical knowledge and understanding of service processes.
• Proven customer-handling and relationship-building skills.
• Good communication and interpersonal abilities.
• Working knowledge of Microsoft Office.
• SAP knowledge is preferred.
• Conversational English with basic Arabic-speaking ability.
• Customer-focused, responsible, and comfortable working as part of a diverse team.

Responsibilities

• Build strong, long-term relationships with customers to encourage loyalty and retention.
• Understand customer needs and translate them into clear service and repair requirements.
• Guide customers throughout the complete vehicle service journey.
• Coordinate with workshop teams and keep customers informed of vehicle repair progress.
• Support timely vehicle completion and delivery according to customer commitments.
• Explain completed work, repairs, and associated costs clearly to customers during vehicle handover.
• Identify appropriate upselling opportunities and contribute to monthly revenue targets.
• Manage customer concerns and complaints professionally through to satisfactory resolution.
• Ensure accurate documentation and follow established processes and procedures.

Skills

Customer service

Automotive knowledge

Communication skills

Explain service requirements

Upselling opportunities

MS Office

SAP knowledge

Teamwork

English and Arabic

Education

Diploma or Bachelor's in Automobile/Mechanical Engineering

Tools

Microsoft Office

SAP

Job description

Al-Futtaim Automotive in the UAE is building a strong pool of Service Advisors to support our Aftersales team across the UAE. The role acts as the key link between customers and workshop, guiding the full vehicle service journey from reception to handover while promoting transparent, professional service.

The ideal candidate holds a Diploma or Bachelor’s in Automobile/Mechanical Engineering with 3–5 years’ automotive experience, strong communication skills, and familiarity with SAP and Microsoft