Luxury Auto Service Advisor

Al Tayer Group; Sharjah; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Tayer Motors is seeking a service advisor to greet customers, discuss servicing needs, and prepare clear work instructions for technicians. You will ensure quality inspection on completion and oversee courteous vehicle handover to maintain customer satisfaction.

In this role, you will explain costs, monitor progress, and upsell service packages, while building strong customer relationships to promote loyalty and repeat business.

Qualifications

• Customer service and client handling skills.
• Ability to explain services and costs clearly to customers.
• Maintain accurate records of maintenance requests and work orders.

Responsibilities

• Greet customers and discuss servicing/repair needs with accuracy.
• Explain contents of the job, costs, and prepare clear work instructions for technicians.
• Inspect upon completion to ensure quality and customer satisfaction.
• Coordinate vehicle handover in a courteous manner to maintain loyalty.
• Proactively communicate with customers about progress and expectations.

Skills

Customer service

Communication

Upselling

Record keeping

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Job description

Al Tayer Motors is seeking a service advisor to greet customers, discuss servicing needs, and prepare clear work instructions for technicians. You will ensure quality inspection on completion and oversee courteous vehicle handover to maintain customer satisfaction.

In this role, you will explain costs, monitor progress, and upsell service packages, while building strong customer relationships to promote loyalty and repeat business.