Automotive Service & Care Consultant

Al Tayer Group Career site; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Group Career site is seeking a Service Advisor to welcome customers, discuss repair needs, and guide the service process. You will prepare work instructions for technicians, explain job value and costs, and ensure high quality outcomes.

You will follow up with customers on progress, deliver vehicles with courtesy, and look for opportunities to upsell service packages and accessories. A background in automotive trade and strong communication are essential.

Qualifications

• Customer-oriented service experience in automotive settings.
• Strong communication and presentation of repair options to customers.
• Ability to document service details accurately.

Responsibilities

• Receive and greet customers, discuss servicing needs and guide assessment.
• Explain contents, value and cost of service; prepare clear work instructions.
• Organize inspection on completion to ensure quality and customer satisfaction.
• Deliver vehicles courteously and maintain continuity of business.
• Proactively follow up with customers on status and future service needs.
• Upsell accessories and service packages; participate in service campaigns.
• Keep product knowledge up to date through training.

Skills

Customer service

Upselling

Communication

Record keeping

Education

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Job description

Al Tayer Group Career site is seeking a Service Advisor to welcome customers, discuss repair needs, and guide the service process. You will prepare work instructions for technicians, explain job value and costs, and ensure high quality outcomes.

You will follow up with customers on progress, deliver vehicles with courtesy, and look for opportunities to upsell service packages and accessories. A background in automotive trade and strong communication are essential.