Proactive Automotive Service Advisor

Al Tayer Group Career site; Sharjah; On-site; AED 89,000 - 167,000; Full time

Job summary

Al Tayer Group in Sharjah seeks a customer-focused Service Advisor to provide professional service, record repair requirements accurately, and guide customers through assessments based on manufacturer recommendations.

You will communicate pricing and timelines, create clear work instructions for technicians, ensure job quality, upsell service packages, and maintain strong relationships with customers to sustain loyalty and workshop revenue.

Qualifications

• Vocational qualification in automotive trade or diploma/graduate.
• 2–5 years of automotive service experience.
• Knowledge of service processes and customer handling.

Responsibilities

• Greet customers and discuss servicing and repair needs.
• Explain costs and prepare clear work instructions for technicians.
• Ensure quality checks and timely delivery of vehicles.
• Upsell service packages and accessories.
• Maintain follow-up with customers and monitor back-ordered parts.

Skills

Customer service

Communication

Problem solving

Relationship building

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Graduate

Tools

CRM software

Job description

Al Tayer Group in Sharjah seeks a customer-focused Service Advisor to provide professional service, record repair requirements accurately, and guide customers through assessments based on manufacturer recommendations.

You will communicate pricing and timelines, create clear work instructions for technicians, ensure job quality, upsell service packages, and maintain strong relationships with customers to sustain loyalty and workshop revenue.