Automotive Service Advisor: Customer Care & Estimates

Lamborghini Abu Dhabi & Dubai; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury automotive service center is seeking a skilled customer interaction specialist. This role involves greeting clients, documenting vehicle issues, providing accurate repair estimates, and ensuring high customer satisfaction. Candidates should possess strong technical knowledge of automotive repairs and excellent communication skills. The position also includes opportunities for upselling services and maintaining detailed records of customer interactions. Join a prestigious team and contribute to a high standard of service delivery.

Qualifications

• Strong ability to interact courteously with customers regarding vehicle issues.
• Knowledge of automotive technology and service procedures.
• Experience in preparing accurate repair estimates and managing invoicing.

Responsibilities

• Greet customers and document their vehicle issues accurately.
• Provide service recommendations based on technical documentation.
• Schedule appointments and coordinate service timelines.
• Maintain detailed records of customer interactions and service requests.
• Ensure high levels of customer satisfaction and follow up post-service.

Skills

Customer interaction skills

Technical knowledge of automotive repairs

Sales and upselling abilities

Excellent communication skills

Job description

A luxury automotive service center is seeking a skilled customer interaction specialist. This role involves greeting clients, documenting vehicle issues, providing accurate repair estimates, and ensuring high customer satisfaction. Candidates should possess strong technical knowledge of automotive repairs and excellent communication skills. The position also includes opportunities for upselling services and maintaining detailed records of customer interactions. Join a prestigious team and contribute to a high standard of service delivery.