Automotive Onboarding Specialist - Arabic/English

Kavak Mexico; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Kavak Mexico in Dubai is seeking a customer onboarding and support professional to guide clients through the car buying journey. You will manage onboarding, communications, and documentation, while explaining financing options and services.

Live in or work with a Dubai-based team, using CRM tools to track progress and ensure data accuracy. Strong English and Arabic communication are essential, with automotive experience a plus.

Qualifications

• Experience in Sales, customer service, onboarding, or related roles; automotive experience preferred.
• Proficiency in CRM tools and basic digital platforms.
• Excellent verbal and written communication is required; Arabic and English skills are a plus.

Responsibilities

• Guide customers through onboarding, including account setup and document submission, and understand their needs.
• Address customer inquiries related to the car buying process via phone and chat, providing timely updates on application status.
• Explain the car buying process, financing options, and related services in a clear, approachable manner and offer suitable recommendations.
• Accurately record and update customer information in CRM tools and company databases with attention to data security.
• Collaborate with sales, finance, and support teams to ensure customers are matched with the right options and provide feedback for process improvements.

Skills

Sales experience

Customer service

Onboarding

Automotive industry

Tools

CRM tools

Job description

Kavak Mexico in Dubai is seeking a customer onboarding and support professional to guide clients through the car buying journey. You will manage onboarding, communications, and documentation, while explaining financing options and services.

Live in or work with a Dubai-based team, using CRM tools to track progress and ensure data accuracy. Strong English and Arabic communication are essential, with automotive experience a plus.