Automotive Sales Advisor: Customer Experience

Kavak Mexico; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Kavak Mexico in Dubai seeks a customer service professional to manage high volumes of inbound and outbound leads through calls and chats. You will build rapport, understand client needs, and guide them toward vehicle purchases or selling opportunities.

Fluency in Arabic and good English, strong communication, and the ability to handle surveys and CRM tasks will be essential. UAE nationality is preferred for eligibility in this role.

Qualifications

• High school diploma or equivalent required.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.
• Fluent in Arabic (spoken and written).
• Good command of English (spoken and written).

Responsibilities

• Initiating and managing a high volume of leads through phone and chat.
• Establishing rapport with prospects, understanding their needs, and nurturing leads into purchases.

Skills

Arabic fluency

English proficiency

Excellent communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

WhatsApp Business

SMS platforms

Job description

Kavak Mexico in Dubai seeks a customer service professional to manage high volumes of inbound and outbound leads through calls and chats. You will build rapport, understand client needs, and guide them toward vehicle purchases or selling opportunities.

Fluency in Arabic and good English, strong communication, and the ability to handle surveys and CRM tasks will be essential. UAE nationality is preferred for eligibility in this role.