Bilingual Onboarding & Sales Support Agent

Kavak; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Kavak is expanding in the GCC region and seeks a Customer Onboarding Specialist in Dubai to welcome customers and guide them through the onboarding journey. The role focuses on delivering clear instructions, assisting with documents, and ensuring a smooth car-purchase experience.

You will work with sales, finance, and support teams, providing timely updates, offering product recommendations, and maintaining accurate CRM records to help match customers with the best options.

Qualifications

• Inbound/outbound customer interactions; onboarding experience preferred.
• Strong written and verbal communication.
• CRM data handling and privacy awareness.

Responsibilities

• Guide customers through onboarding, including account setup and document submission.
• Handle car-buying inquiries via phone and chat, updating customers on progress.
• Explain processes, financing options and services to customers clearly.
• Record and update customer information in CRM systems with accuracy.

Skills

Excellent communication

Organizational skills

CRM proficiency

Multitasking

Data management

Customer service mindset

Tools

CRM tools

Job description

Kavak is expanding in the GCC region and seeks a Customer Onboarding Specialist in Dubai to welcome customers and guide them through the onboarding journey. The role focuses on delivering clear instructions, assisting with documents, and ensuring a smooth car-purchase experience.

You will work with sales, finance, and support teams, providing timely updates, offering product recommendations, and maintaining accurate CRM records to help match customers with the best options.