Bilingual UAE Automotive Sales & Customer Care Pro

Kavak GCC; Dubai; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Life insurance

Car discount for employees

22 working days holiday

GPSSA pension/ social security

Diversity & inclusion

Job summary

Kavak GCC is seeking an motivated Customer Experience Associate in Dubai to deliver outstanding support for automotive buyers and sellers. You will handle high-volume leads via phone and chat, build rapport, understand customer needs, and guide them through our value proposition to drive purchases and sales.

Fluency in Arabic and strong English, UAE national status, and experience with CRM tools are essential; high school diploma required.

Qualifications

• High school diploma or equivalent required.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.

Responsibilities

• Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat.
• Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.

Job description

Kavak GCC is seeking an motivated Customer Experience Associate in Dubai to deliver outstanding support for automotive buyers and sellers. You will handle high-volume leads via phone and chat, build rapport, understand customer needs, and guide them through our value proposition to drive purchases and sales.

Fluency in Arabic and strong English, UAE national status, and experience with CRM tools are essential; high school diploma required.