Automotive Financing and Insurance Advisor

Global Access Cars Automobile Trading LLC; Dubai; On-site; AED 150,000 - 220,000; Full time

Job summary

CARS24 in Dubai is seeking an F I Agent to own the end-to-end customer journey from car reservation through financing, insurance, registration and delivery. You will coordinate with bankers, insurers and internal teams to ensure fast, accurate processing and a delightful customer experience.

The role requires strong attention to documentation, multitasking under pressure and excellent communication to keep all stakeholders aligned across CRM and loan portals.

Qualifications

• Experience of 2+ years in auto finance, banking, car dealerships or loan processing operations.
• Strong coordination skills across customers, bankers and internal operations.
• Ability to handle multiple cases simultaneously under turnaround pressure.
• High documentation accuracy and process orientation.
• Strong communication, follow-up and escalation judgment.

Responsibilities

• Post‑Reservation Customer Management: primary contact after car reservation guiding through financing, docs, insurance and registration.
• Financing and Banker Coordination: collect and submit documents, fast‑track loan approvals, ensure 100% documentation completeness.
• Insurance and Registration Coordination: coordinate insurance issuance and track registrations within SLA.
• Internal Stakeholder Coordination: align with QC, Inspection, Registration, Logistics and Banking leads.
• Delivery Enablement: track readiness for delivery across financing, registration and QC to ensure smooth delivery.

Skills

Auto finance

Bank coordination

Documentation accuracy

Communication skills

Tools

CRM systems

Loan portals

Internal trackers

Job description

Who are we

CARS24 isn t just a name, we re a driving force in the pre‑owned automobile industry revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we re all about turning the gears of innovation.

Our secret – a dream team that leads with passion and drives with purpose. We re revving up our team in the UAE and looking for talent ready to make our journey of progress their own.

What Will You Be Doing in the Driver s Seat

The F I Agent will be the single point of ownership for a customer journey post‑car reservation through financing, insurance coordination, registration and delivery. The incumbent will be responsible for end‑to‑end financing execution, documentation coordination, banker engagement and delivery readiness – ensuring speed, accuracy and customer delight.

Responsibilities

1. Post‑Reservation Customer Management: Act as the primary point of contact for customers after car reservation and guide customers through financing, documentation, insurance and registration processes.
2. Financing and Banker Coordination: Collect customer financial documents post booking and submit the case to bankers. Directly coordinate with bankers and internal Team Leads to fast‑track loan approvals, ensuring 100% documentation completeness for both financed and full‑cash cases. Verify accuracy of submitted documents before banker processing, own discrepancy resolution with customers and ensure timely resubmissions. Escalate cases tactically to reduce approval delays and proactively follow up on any additional documents requirement. Generate LPOs, manage second set submission and disbursal operations, and maintain audit‑ready records.
3. Insurance and Registration Coordination: Coordinate insurance issuance in collaboration with partners, ensure registration processes are tracked and completed within SLA, and align with internal QC and registration teams for delivery readiness.
4. Internal Stakeholder Coordination: Work closely with Final QC, Inspection teams, Registration, Logistics, Banking Team Leads to ensure no handoff gaps between approval, registration and delivery stages.
5. Delivery Enablement: Track readiness for delivery across financing, registration and QC clearance, prevent bottlenecks that can delay physical delivery, and drive a hassle‑free and predictable delivery experience for customers.

KPIs

• Overall car reservation to delivery TAT
• Token to Documents T2D
• Financing Approval TAT
• LPO financing approval TAT

Qualifications

• Experience of 2+ years in auto finance, banking, car dealerships or loan processing operations.
• Strong coordination skills across customers, bankers and internal operations.
• Ability to handle multiple cases simultaneously under turnaround pressure.
• High documentation accuracy and process orientation.
• Strong communication, follow‑up and escalation judgment.
• Comfortable working across CRM, loan portals and internal trackers.