Financing and Insurance Advisor

Cars24 Arabia; Dubai; On-site; AED 123,000 - 179,000; Full time

Job summary

Cars24 Arabia is seeking a Financing and Insurance Advisor in the UAE to manage the customer journey from car reservation through financing, insurance coordination, registration and delivery.

The role requires 2+ years in auto finance or related fields, strong coordination across customers, bankers and internal teams, and meticulous documentation to ensure fast, error-free processing and delivery.

Qualifications

• 2+ years in auto finance, banking, or loan processing.
• Strong coordination across customers, bankers, and operations.
• Excellent documentation accuracy and process orientation.
• Strong communication skills in English, with follow-up and escalation judgment.

Responsibilities

• Serve as the single point of ownership for financing, insurance coordination, registration and delivery.
• Ensure end-to-end financing execution and banker engagement.
• Collect documents and submit cases to bankers.
• Coordinate with bankers and team leads to fast-track approvals.
• Maintain 100% documentation completeness for financed and cash cases.
• Verify submitted documents before banker processing.
• Own discrepancy resolution and timely resubmissions.
• Escalate cases to reduce approval delays.
• Follow up on additional documents, LPO generation and disbursement operations.
• Maintain audit-ready records.
• Coordinate insurance issuance and registration; track SLA.
• Align with QC and registration teams for delivery readiness.
• Coordinate with internal stakeholders to prevent handoff gaps.

Skills

Strong communication

Coordination

Documentation accuracy

Escalation judgment

CRM familiarity

Loan portals

Internal trackers

Tools

CRM

Loan portals

Tracking systems

Job description

Who are we?

Cars24 isn't just a name; we're a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we're all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.

Who are we?

Cars24 isn't just a name; we're a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we're all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.

Now, we're revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Sales function as a Financing and Insurance Advisor.

What Will You Be Doing in the Driver's Seat:

The F&I Advisor will serve as the single point of ownership for a customer journey post car reservation through financing, insurance coordination, registration and delivery. The incumbent will be responsible for end-to-end financing execution, documentation coordination, banker engagement, and delivery readiness - ensuring speed, accuracy, and customer delight.

• Post-Reservation Customer Management
• Act as the primary point of contact for customers after car reservation.
• Guide customers through financing, documentation, insurance, and registration processes.
• Financing and banker coordination
• Collect customer financial documents post booking and submit the case to bankers.
• Directly coordinate with bankers and internal Team Leads to fast-track loan approvals.
• Ensure 100% documentation completeness for both financed and full-cash cases.
• Verify accuracy of submitted documents before banker processing.
• Own discrepancy resolution with customers and ensure timely resubmissions.
• Escalate cases tactically to reduce approval delays.
• Proactively follow up on any additional documents requirement, LPO generation, second set submission and disbursal operations.
• Maintain audit-ready records.
• Insurance and registration coordination
• Coordinate insurance issuance in collaboration with partners.
• Ensure registration processes are tracked and completed within SLA.
• Align with internal QC and registration teams for delivery readiness.
• Internal stakeholder coordination

Work Closely With

• Final QC & Inspection teams
• Registration & Logistics
• Banking Team Leads
• Ensure no handoff gaps between approval, registration, and delivery stages.
• Delivery Enablement & Experience
• Track readiness for delivery across financing, registration, and QC clearance.
• Prevent bottlenecks that can delay physical delivery.
• Drive a hassle-free and predictable delivery experience for customers.

What's Under The Hood

• Experience of 2+ years in auto finance, banking, car dealerships, or loan processing operations preferred.
• Strong coordination skills across customers, bankers, and internal operations.
• Ability to handle multiple cases simultaneously under turnaround pressure.
• High documentation accuracy and process orientation.
• Strong communication, follow-up, and escalation judgment.
• Comfortable working across CRM, loan portals, internal trackers.

KPIs

• Total Deliveries
• Overall car reservation to delivery TAT
  • Token to Documents (T2D) TAT
  • LPO / Financing Approval TAT
• Value added services