Automotive Delivery Experience Lead

Al Masaood Group; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Al Masaood Automobiles Company LLC in Abu Dhabi seeks a proactive Customer Experience Executive to oversee end-to-end vehicle delivery, ensure accurate preparation, and deliver a professional handover to customers. The role emphasizes teamwork across Sales, Service, and Warehouse to guarantee a seamless experience.

The ideal candidate has 1–2 years in vehicle delivery or automotive operations, strong communication, and a passion for customer service.

Qualifications

• Candidates should have a customer-focused mindset with clear communication skills.
• Experience coordinating with multiple internal teams is a plus.
• Strong attention to detail and ability to manage time effectively.
• Bachelor's degree is advantageous, though a high school diploma is required.

Responsibilities

• Own the vehicle delivery experience from start to finish to ensure a smooth customer journey.
• Coordinate vehicle readiness with Sales, Service and Warehouse teams.
• Conduct pre-delivery quality checks to confirm vehicles meet standards.
• Maintain accurate delivery records and complete all required documentation.

Skills

Customer focus

Communication skills

Coordination

Attention to detail

Time management

Problem solving

Education

High school diploma

Bachelor's degree in Business Administration

Tools

MS Office

Autoline

DMS

Dealership systems

Job description

Al Masaood Automobiles Company LLC in Abu Dhabi seeks a proactive Customer Experience Executive to oversee end-to-end vehicle delivery, ensure accurate preparation, and deliver a professional handover to customers. The role emphasizes teamwork across Sales, Service, and Warehouse to guarantee a seamless experience.

The ideal candidate has 1–2 years in vehicle delivery or automotive operations, strong communication, and a passion for customer service.