Vehicle Experience Specialist

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Abu Dhabi seeks an enthusiastic showroom associate to deliver premium customer experiences. You will welcome visitors, guide test drives, explain vehicle features, and hand over vehicles with a personalized approach.

The role emphasizes strong communication, product knowledge, and the ability to engage across languages. A UAE driving license and industry passion are essential for success.

Qualifications

• Minimum of 4 years in a customer-facing role.
• Experience in automotive, luxury retail, airlines, hospitality, events, teaching, sales, or customer care valued.
• Proven ability to deliver premium and memorable customer experiences.
• Strong passion for vehicles, technology, and customer engagement.
• Valid UAE driving license.

Responsibilities

• Welcome showroom visitors and deliver an engaging and professional customer experience.
• Conduct structured test drives, highlighting features, technology, and performance.
• Explain vehicle features and answer customer questions.
• Prepare vehicles for delivery and provide personalized handovers.
• Support the sales team in achieving monthly targets by guiding customers through a seamless journey.
• Manage telephone, online, and walk-in customer enquiries.
• Ensure customer information is accurately captured in the relevant systems.
• Maintain strong knowledge of automotive products, technology, market trends, and competitors.
• Complete required product and professional development training.

Skills

Customer service

Relationship-building

Presentation skills

Communication

Product knowledge

Test drives facilitation

Fluent English

Multilingual (Arabic beneficial)

Education

Degree preferred

Job description

Al Futtaim Private Company (LLC) in Abu Dhabi seeks an enthusiastic showroom associate to deliver premium customer experiences. You will welcome visitors, guide test drives, explain vehicle features, and hand over vehicles with a personalized approach.

The role emphasizes strong communication, product knowledge, and the ability to engage across languages. A UAE driving license and industry passion are essential for success.