Customer Experience Executive

Al Masaood Group; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Al Masaood Automobiles Company LLC in Abu Dhabi seeks a proactive Customer Experience Executive to oversee end-to-end vehicle delivery, ensure accurate preparation, and deliver a professional handover to customers. The role emphasizes teamwork across Sales, Service, and Warehouse to guarantee a seamless experience.

The ideal candidate has 1–2 years in vehicle delivery or automotive operations, strong communication, and a passion for customer service.

Qualifications

• Candidates should have a customer-focused mindset with clear communication skills.
• Experience coordinating with multiple internal teams is a plus.
• Strong attention to detail and ability to manage time effectively.
• Bachelor's degree is advantageous, though a high school diploma is required.

Responsibilities

• Own the vehicle delivery experience from start to finish to ensure a smooth customer journey.
• Coordinate vehicle readiness with Sales, Service and Warehouse teams.
• Conduct pre-delivery quality checks to confirm vehicles meet standards.
• Maintain accurate delivery records and complete all required documentation.

Skills

Customer focus

Communication skills

Coordination

Attention to detail

Time management

Problem solving

Education

High school diploma

Bachelor's degree in Business Administration

Tools

MS Office

Autoline

DMS

Dealership systems

Job description

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Customer Experience Executive

Legal Entity: Al Masaood Automobiles Company LLC

Location: Abu Dhabi, AE

Job Requisition ID: 2322

Division: AMA

Job Function: Technical Specialty

Job Overview:

CUSTOMER EXPERIENCE EXECUTIVE

Are you passionate about customer satisfaction, love the automotive industry, and have a talent for making things happen?

We are looking for a proactive, detail-oriented, and customer-focused Customer Experience Executive to join our team!

In this role, you will be at the heart of our vehicle delivery operations, ensuring every vehicle is perfectly prepared, every detail is taken care of, and every customer enjoys a smooth, professional, and memorable handover experience.

What Will You Do?

• Own the Delivery Experience: Coordinate and manage the end-to-end vehicle delivery process, ensuring a seamless customer journey.
• Get Every Vehicle Ready: Ensure vehicles are prepared according to customer specifications, sales requirements, and dealership standards.
• Deliver Excellence: Conduct and coordinate all pre-delivery quality checks to ensure vehicles are in perfect condition before handover.
• Keep Everything Organized: Maintain accurate vehicle delivery records and ensure all required documentation is completed.
• Connect the Teams: Work closely with Sales, Warehouse, PDI, VAS, and other internal departments to ensure timely deliveries.
• Make Customers Smile: Handle customer interactions professionally and resolve delivery-related concerns promptly.
• Stay on Top of Documentation: Obtain vehicle registration card copies during delivery and ensure timely submission to Credit Control.
• Drive Improvements: Share feedback and ideas to enhance vehicle preparation, delivery processes, and overall customer satisfaction.

What Are We Looking For?

Experience & Education

• 1–2 years of experience in vehicle delivery, automotive operations, or a related field.
• Experience coordinating with Sales, Service, and Warehouse teams is an advantage.
• Basic knowledge of vehicle preparation, quality inspections, and documentation.
• High school diploma or equivalent is required.
• A Bachelor's degree in Business Administration or a related field is an advantage.

Skills That Will Make You Stand Out

• Customer-focused mindset with a passion for delivering excellent service.
• Excellent communication and interpersonal skills.
• Strong coordination, negotiation, and problem-solving abilities.
• Exceptional attention to detail and commitment to quality.
• Excellent time management and ability to multitask under pressure.
• Professional customer handling and issue-resolution skills.

Technical & Other Requirements

• Proficiency in both Arabic and English (spoken and written) is required.
• Good knowledge of MS Office and internal dealership systems.
• Familiarity with Autoline, DMS, or similar dealership systems is an advantage.
• Basic understanding of automotive operations and vehicle servicing.
• A valid UAE Light Vehicle Driving License is preferred.
• Additional language skills will be an advantage.