Automotive Call Center Specialist – Customer Care & Upselling

Boundless Consulting; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

A reputable consulting firm is looking for a Call Center Representative in Dubai. The ideal candidate will have over 3 years of experience in the automotive sector, fluent in English, and possess technical skills in related applications. The role involves managing customer inquiries, selling services, and resolving complaints. Strong communication and administrative skills are essential for providing excellent customer service and ensuring confidentiality.

Qualifications

• 3+ years of experience in a similar role.
• Experience in the automotive industry is a must.

Responsibilities

• Answering phones from customers professionally and responding to inquiries.
• Selling, up-selling, and cross-selling the company's services.
• Handling customer complaints regarding product sales.

Skills

Experience in the automotive industry

Fluency in English (Written and spoken)

Technical expertise in related computer applications

Ability to react effectively in emergencies

Ability to maintain customer confidentiality

Job description

A reputable consulting firm is looking for a Call Center Representative in Dubai. The ideal candidate will have over 3 years of experience in the automotive sector, fluent in English, and possess technical skills in related applications. The role involves managing customer inquiries, selling services, and resolving complaints. Strong communication and administrative skills are essential for providing excellent customer service and ensuring confidentiality.