Luxury Auto Support & Call Center Specialist

United Al Saqer Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

The Call Center Representative is responsible for handling customer inquiries, providing information, and resolving issues related to automotive products, services, and after-sales support. This role serves as the primary point of contact between customers and the company, ensuring customer satisfaction and maintaining the company’s service reputation.

Flexibility to work in shifts and strong CRM proficiency are required to deliver outstanding service and support to BMW Group Retail Middle East

Qualifications

• Experience with CRM and call center software.
• Familiarity with MS Office and customer databases.
• Basic knowledge of automotive products and services.

Responsibilities

• Answer inbound calls, respond to queries about products, services, and promotions.
• Assist customers with booking service appointments, test drives, and vehicle information requests.
• Provide pricing, warranty, and financing information.
• Record complaints and escalate complex issues to relevant departments.
• Follow up with customers to ensure satisfactory resolution.
• Maintain professionalism and empathy in interactions.
• Capture leads and forward to sales, promote offers and launches.
• Log interactions into the CRM and generate reports on trends.

Skills

CRM systems

Call center software

MS Office

Customer data

Automotive knowledge

Education

High school diploma

Job description

The Call Center Representative is responsible for handling customer inquiries, providing information, and resolving issues related to automotive products, services, and after-sales support. This role serves as the primary point of contact between customers and the company, ensuring customer satisfaction and maintaining the company’s service reputation.

Flexibility to work in shifts and strong CRM proficiency are required to deliver outstanding service and support to BMW Group Retail Middle East