Call Center Representative (Automotive)

Boundless Consulting; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

A reputable consulting firm is looking for a Call Center Representative in Dubai. The ideal candidate will have over 3 years of experience in the automotive sector, fluent in English, and possess technical skills in related applications. The role involves managing customer inquiries, selling services, and resolving complaints. Strong communication and administrative skills are essential for providing excellent customer service and ensuring confidentiality.

Qualifications

• 3+ years of experience in a similar role.
• Experience in the automotive industry is a must.
• Fluent in English, written and spoken.
• Proficient with computer applications/CRM.
• Calm and effective under emergencies.
• Ability to maintain customer confidentiality.

Responsibilities

• Answering phones from customers professionally and responding to inquiries.
• Selling, up-selling, and cross-selling the company's services.
• Handling customer complaints regarding product sales.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by customers.
• Identifying, escalating priority issues, and reporting to high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.

Skills

Experience in the automotive industry

Fluency in English (Written and spoken)

Technical expertise in related computer applications

Ability to react effectively in emergencies

Ability to maintain customer confidentiality

Job description

About the job Call Center Representative (Automotive)

Opportunity #344

The Client:

A reputable and well-established group that caters to the Automotive, Machinery & Consumer Electronics industries. A huge distributor of genuine Batteries, Tires, Lubricants, and other Machinery products internationally is looking to hire a call center representative.

Key Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Selling, up-selling, and cross-selling the company's services.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues, and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.

Requirements:

• Experience in the automotive industry is a must.
• 3+ years of experience in a similar role.
• Fluency in English (Written and spoken).
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.