Upsell & Service Call Center Specialist

Flip retail; Abu Dhabi; Sur place; AED 56 000 - 78 000; Plein temps

Résumé du poste

Flip retail in Abu Dhabi, UAE is seeking a Call Center Representative to handle substantial inbound and outbound calls. The role emphasizes following scripts, assessing client needs, and offering clear information and options. Opportunities to upsell will be pursued as they arise.

Build strong customer relationships, document conversations in the center's database, and participate in ongoing training to enhance knowledge and performance. This is a full-time position with a monthly salary range.

Responsabilités

• Handle large volumes of inbound and outbound calls promptly
• Follow scripts when dealing with various subjects
• Identify clients' needs and provide clear information and options
• Upsell products when opportunities arise
• Build lasting relationships and engage customers
• Document conversations clearly in the call center database
• Attend training workshops to improve knowledge and performance
• Meet personal and team targets

Description du poste

Flip retail in Abu Dhabi, UAE is seeking a Call Center Representative to handle substantial inbound and outbound calls. The role emphasizes following scripts, assessing client needs, and offering clear information and options. Opportunities to upsell will be pursued as they arise.

Build strong customer relationships, document conversations in the center's database, and participate in ongoing training to enhance knowledge and performance. This is a full-time position with a monthly salary range.