Tech-Savvy Call Center Specialist – Inbound Support

XAD Technologies; Dubai; On-site; AED 33,480 - 55,800; Part time

Job summary

A leading provider of IT solutions is seeking motivated and customer-focused Call Center Agents in Dubai. The role involves answering inbound calls, resolving customer inquiries, providing technical support, and maintaining accurate records. Candidates should possess excellent communication skills, problem-solving abilities, and ideally have prior customer service experience. This is a contractual position for 2 months with potential for extension based on performance and business requirements.

Qualifications

• Prior customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and resolve customer inquiries and complaints efficiently.
• Provide technical support for product-related issues and guide customers through troubleshooting steps.
• Handle customer orders, process payments, and ensure accurate data entry.
• Deliver accurate information regarding products, services, policies, and procedures.
• Identify and resolve customer issues promptly, escalating complex cases to higher levels when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Meet key performance indicators (KPIs) such as call handling time and customer satisfaction scores.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Ability to work in a fast-paced environment

Proficiency in basic computer applications and data entry

Job description

A leading provider of IT solutions is seeking motivated and customer-focused Call Center Agents in Dubai. The role involves answering inbound calls, resolving customer inquiries, providing technical support, and maintaining accurate records. Candidates should possess excellent communication skills, problem-solving abilities, and ideally have prior customer service experience. This is a contractual position for 2 months with potential for extension based on performance and business requirements.