Luxury Automotive Customer Concierge & Support

Al Tayer Group; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Job summary

Al Tayer Motors in the UAE is seeking a customer service representative to welcome customers, answer calls, and provide support to ensure a smooth experience until attended by the Service Advisor.

The role involves handling telemarketing during campaigns, guiding customers to the right personnel, arranging bookings, and maintaining a courteous, well-groomed appearance in a multicultural environment.

Qualifications

• High school certificate required.
• 1-2 years relevant experience.
• Excellent communication skills are essential.
• Exposure to multicultural environment is a plus.

Responsibilities

• Be part of telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to him.
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Skills

Customer service

Communication skills

Multicultural exposure

Professional appearance

Education

High school Certificate

Job description

Al Tayer Motors in the UAE is seeking a customer service representative to welcome customers, answer calls, and provide support to ensure a smooth experience until attended by the Service Advisor.

The role involves handling telemarketing during campaigns, guiding customers to the right personnel, arranging bookings, and maintaining a courteous, well-groomed appearance in a multicultural environment.