Automotive Call Center Specialist - On-Site in Abu Dhabi

Ehss; Abu Dhabi; On-site; AED 42,000 - 65,000; Full time

Job summary

Abu Dhabi Motors on Rabdan Street in Abu Dhabi is recruiting a Call Center Representative. The role involves handling customer calls, answering questions about vehicles and services, and coordinating service appointments on-site.

Candidates should have a high school diploma or equivalent and can benefit from 0–1 year of relevant experience. Bilingual English/Arabic is advantageous for daily customer interactions.

Qualifications

• High school qualification or diploma in Business Administration, Marketing or a related field.
• 0–1 year of experience in a call center, customer-service position or automotive environment is preferred.
• Fluency in English and Arabic preferred for effective communication.

Responsibilities

• Answer incoming customer calls.
• Respond to enquiries about vehicles, services and promotions.
• Help customers arrange service appointments and test drives.
• Provide information on automotive products and services.
• Record complaints and forward complex issues when necessary.
• Follow up with customers and update records in CRM.

Skills

Communication

Customer service

CRM software

Microsoft Office

Bilingual English/Arabic

Shift flexibility

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Abu Dhabi Motors on Rabdan Street in Abu Dhabi is recruiting a Call Center Representative. The role involves handling customer calls, answering questions about vehicles and services, and coordinating service appointments on-site.

Candidates should have a high school diploma or equivalent and can benefit from 0–1 year of relevant experience. Bilingual English/Arabic is advantageous for daily customer interactions.