Automotive Service Advisor & Call Center – Day Shift

Tanqeeb; Dubai; On-site; AED 22,000 - 27,000; Full time

Benefits offered by this job

Employment visa

Medical insurance

Weekly rest day and annual leave

Job summary

Buraq Autos is hiring a Call Centre Executive / Automotive Service Advisor for the day shift at the International City, Dubai on-site customer-service desk. This is a non-technical, customer-support role focused on ticketing, bookings and coordination with dispatchers and technicians.

Role requires professional English, data-entry accuracy, and ability to handle multiple live enquiries. UAE Labour Law-compliant schedule and benefits apply, with visa and medical insurance provided.

Qualifications

• Call-handling / customer-service experience.
• Calm, clear handling of urgent customer enquiries.
• Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.

Responsibilities

• Answer inbound customer calls and WhatsApp enquiries promptly and professionally.
• Understand the customer’s service requirement and collect accurate vehicle details and location information.
• Coordinate battery, tyre, jump-start and roadside-service enquiries.
• Explain approved service options and quotations clearly; convert enquiries into bookings without pressure.
• Coordinate with dispatchers and technicians; provide realistic updates to customers.

Skills

Call-handling

Customer-service

Data-entry

WhatsApp familiarity

Computer literacy

Tools

WhatsApp

CRM software

Job description

Buraq Autos is hiring a Call Centre Executive / Automotive Service Advisor for the day shift at the International City, Dubai on-site customer-service desk. This is a non-technical, customer-support role focused on ticketing, bookings and coordination with dispatchers and technicians.

Role requires professional English, data-entry accuracy, and ability to handle multiple live enquiries. UAE Labour Law-compliant schedule and benefits apply, with visa and medical insurance provided.