Assistant Relationship Manager – Banking Outsource (Dubai)

AimGulf; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking an Assistant Relationship Manager for BBD (Outsource) to support Relationship Managers in achieving revenue targets while maintaining service quality and regulatory compliance in the UAE.

The role focuses on assisting in credit applications, customer service excellence, cross-selling banking products, and coordinating with internal teams to ensure smooth processing and fast turnaround for client needs in Dubai.

Qualifications

• Minimum 3 years in Customer Service.
• Strong product knowledge and cross-selling abilities.
• Excellent communication and computer skills.
• Customer service oriented with problem-solving mindset.

Responsibilities

• Support RMs in services.
• Attend all after sales services, needs & requirements.
• Educate clients about products and online banking channels.
• Prepare high-standard call reports, informative and professional.
• Prepare credit applications and ensure CA documentation is complete.
• Ensure documentation for credit proposals meets policies and regulatory framework.
• Coordinate with credit-risk, legal, operations, and trade finance for smooth processing.
• Verify and maintain availability of approved credit lines.
• Inspect collateral and assets to minimize credit risk.
• Maintain high standard service and handle customer inquiries promptly.
• Adhere to financing policy and report exceptions.
• Perform other tasks as directed by Management.

Skills

Product knowledge

Communication

Computer skills

Customer service oriented

Cross selling

Problem solving

Job description

Abu Dhabi Islamic Bank is seeking an Assistant Relationship Manager for BBD (Outsource) to support Relationship Managers in achieving revenue targets while maintaining service quality and regulatory compliance in the UAE.

The role focuses on assisting in credit applications, customer service excellence, cross-selling banking products, and coordinating with internal teams to ensure smooth processing and fast turnaround for client needs in Dubai.