Assistant Relationship Manager-BBD Outsource HV

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a customer service professional to support Relationship Managers, handle after-sales needs, and educate business banking clients on products and services. The role involves preparing credit applications, ensuring documentation complies with policies, and coordinating with credit-risk, legal, operations, and Trade finance to ensure smooth processing.

The ideal candidate has at least 3 years in customer service, strong communication skills, and a

Qualifications

• Specialist Skills / Technical Knowledge Required: Product knowledge, Communication and computer skills, Customer service oriented, Cross selling skills, Problem solving.
• Previous experience: Minimum 3 years in Customer Service.

Responsibilities

• Support RMs in services.
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services (IVR, Online banking, Call Center, Cash management).
• Prepare credit applications – analyze financial statements and prepare for approval.
• Ensure documentation for credit proposals is complete with sufficient collateral.
• Liaise with internal departments for quick turnaround of transactions.
• Verify that approved credit lines are valid and available for clients.

Skills

Product knowledge

Communication skills

Customer service oriented

Cross selling skills

Problem solving

Job description

Job Description:

KEY METRICS:

• Service: Satisfactory level of service
• Revenue: Support RMs in achieving revenue targets
• Control: UAE central bank and GCD

Key Accountabilities of the role

• Support RMs in services
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services “IVR, Online banking, Call Center, Cash management services etc.
• Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.
• Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework
• Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
• Initiates and ensures disbursements and adjustments of finances.
• Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
• Ensure that the approved credit lines are valid and available for the clients.
• Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.
• Maintain high standard service with customers and ensure no complains.
• Responding on customers calls and starts with appropriate greetings.
• Strictly adhere to Bank’s financing policy Manual and report any exceptions.
• Perform other tasks specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Product knowledge
• Communication and computer skills
• Customer service oriented
• Cross selling skills
• Problem solving

Previous experience:

Minimum 3 years in Customer Service