Assistant Relationship Manager-BBD Outsource HV

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 1 - 2; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a customer service professional to support relationship managers and business banking clients. You will assist in service delivery, educate clients on IVR, online banking, call center, and cash management, and help prepare reports and documentation.

In this role you will analyze financial statements for credit proposals, coordinate with risk, legal, operations and trade finance teams, and ensure compliance with policies while maintaining excellent

Qualifications

• Product knowledge is required.
• Strong communication and computer skills for banking tools.
• Customer service orientation to handle inquiries professionally.
• Ability to cross-sell additional bank products.
• Strong problem-solving abilities to resolve client issues.

Responsibilities

• Assist Relationship Managers in delivering services to clients.
• Attend after-sales service needs and requirements.
• Educate business banking clients about IVR, online banking, call center, and cash management.
• Prepare high-quality call reports that are informative, presentable, conclusive, professional, and comprehensive.
• Prepare credit applications by analyzing financial statements for approvals and ensure CA’s for new clients and renewals are correctly prepared.
• Coordinate with credit-risk, legal, operations, and trade finance for smooth processing.
• Ensure approved credit lines are valid and accessible to clients.
• Verify and inspect hypothecated/pledged inventory and assets to minimize risk.
• Maintain high-standard service and respond promptly to customer calls.
• Adhere to bank financing policy and report any exceptions.

Skills

Product knowledge

Communication and computer skills

Customer service oriented

Cross selling skills

Problem solving

Job description

Job Description:

• Service: Satisfactory level of service
• Revenue: Support RMs in achieving revenue targets
• Control: UAE central bank and GCD

Key Accountabilities of the role

• Support RMs in services
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services “IVR, Online banking, Call Center, Cash management services etc.
• Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.
• Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework
• Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
• Initiates and ensures disbursements and adjustments of finances.
• Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
• Ensure that the approved credit lines are valid and available for the clients.
• Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.
• Maintain high standard service with customers and ensure no complains.
• Responding on customers calls and starts with appropriate greetings.
• Strictly adhere to Bank’s financing policy Manual and report any exceptions.
• Perform other tasks specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Product knowledge
• Communication and computer skills
• Customer service oriented
• Cross selling skills
• Problem solving

Previous experience:

Minimum 3 years in Customer Service