Assistant Relationship Manager-BBD (Outsource)HV ADIB Banking 06:16 new

AimGulf; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking an Assistant Relationship Manager for BBD (Outsource) to support Relationship Managers in achieving revenue targets while maintaining service quality and regulatory compliance in the UAE.

The role focuses on assisting in credit applications, customer service excellence, cross-selling banking products, and coordinating with internal teams to ensure smooth processing and fast turnaround for client needs in Dubai.

Qualifications

• Minimum 3 years in Customer Service.
• Strong product knowledge and cross-selling abilities.
• Excellent communication and computer skills.
• Customer service oriented with problem-solving mindset.

Responsibilities

• Support RMs in services.
• Attend all after sales services, needs & requirements.
• Educate clients about products and online banking channels.
• Prepare high-standard call reports, informative and professional.
• Prepare credit applications and ensure CA documentation is complete.
• Ensure documentation for credit proposals meets policies and regulatory framework.
• Coordinate with credit-risk, legal, operations, and trade finance for smooth processing.
• Verify and maintain availability of approved credit lines.
• Inspect collateral and assets to minimize credit risk.
• Maintain high standard service and handle customer inquiries promptly.
• Adhere to financing policy and report exceptions.
• Perform other tasks as directed by Management.

Skills

Product knowledge

Communication

Computer skills

Customer service oriented

Cross selling

Problem solving

Job description

Job Title: Assistant Relationship Manager-BBD (Outsource)HV

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 9 November 2026

Job Reference/ID: 4862

Job Description / Role:

ADIB is seeking an Assistant Relationship Manager for BBD (Outsource) to support Relationship Managers in achieving revenue targets while maintaining satisfactory levels of service and adhering to UAE central bank and GCD controls.

Key Responsibilities:

• Support RMs in services
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services "IVR, Online banking, Call Center, Cash management services etc.
• Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.
• Prepare credit applications - analysis financial statements and make it ready for the approval. Ensure that CA's for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework
• Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
• Initiates and ensures disbursements and adjustments of finances.
• Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
• Ensure that the approved credit lines are valid and available for the clients.
• Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.
• Maintain high standard service with customers and ensure no complains.
• Responding on customers calls and starts with appropriate greetings.
• Strictly adhere to Bank's financing policy Manual and report any exceptions.
• Perform other tasks specified by Management.

Experience Required: Minimum 3 years in Customer Service

Skills Required:

• Product knowledge
• Communication and computer skills
• Customer service oriented
• Cross selling skills
• Problem solving

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: Outsource

Closing Date: 17 November 2026