Assistant Manager - Learning and Development - Jumeirah Al Qasr

DUBAI HOLDING; United Arab Emirates; On-site; AED 80,000 - 110,000; Full time

Job summary

A prominent hospitality group in the United Arab Emirates is seeking an Assistant Manager for Learning & Development to oversee quality initiatives at their renowned resorts. This position requires excellence in coordination, organizational skills, and a proactive attitude. Ideal candidates will have a Bachelor's degree and proficiency in MS Office Suite, with a strong focus on training and compliance with service standards. Join a dynamic team committed to exceptional service and continuous improvement efforts.

Qualifications

• 1-2 years of experience in Quality, Learning & Development, or Human Resources.
• Fluency in English is required.

Responsibilities

• Support internal and external quality audits and track action plans.
• Coordinate On-Job Trainings to ensure service standards.
• Analyze training data for operational improvement.
• Ensure adherence to training and quality standards.

Skills

Organizational skills

Communication skills

Coordination skills

Attention to detail

Proactive attitude

Education

Bachelor's degree in human resources or related field

Tools

MS Office Suite

Data management tools

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Learning & Development to join Madinat Jumeirah Resort and oversee Jumeirah Al Qasr and Dar Al Masyaf hotels. The main duties and responsibilities of this role include:

• Support all internal and external quality audits (Forbes, LQA, internal inspections); review reports, monitor Medallia trends, track action plans, and follow up with departments to close gaps.


• Coordinate with Department Trainers to plan, deliver, and track On-Job Trainings; ensure consistency with Forbes and LQA service standards and brand behaviours.


• Maintain and update learning and quality systems (Tahweel, Axonify, audit trackers, Medallia dashboards) and ensure all activities are accurately logged.


• Analyze training, audit, and Medallia data to produce monthly insights that support operational improvement and quality enhancement.


• Work with Operations, HR, Department Heads, and external training partners to support quality initiatives, learning sessions, and compliance.


• Ensure adherence to L&D and Quality SOPs, HSE, grooming, and brand standards while driving continuous improvement across departments.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1-2 years of experience in Quality, Learning & Development, Human Resources, or a similar administrative or training coordination role


• Bachelor’s degree in human resources, Business Administration, Education, or a related field.


• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and data management tools.


• Excellent organizational, communication, and coordination skills with strong attention to detail.


• Demonstrates a proactive, collaborative, and service-oriented attitude with the ability to multitask and meet deadlines.


• Fluency in English is required.

About the Benefits