Assistant Chief Concierge

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious resort in Ras al-Khaimah is seeking an Assistant Chief Concierge to join the Concierge team. The candidate will assist in overseeing daily operations, supervise staff, and handle complex guest requests. Candidates should have 3-5 years of experience in concierge or guest services, with excellent communication skills. The role requires fluency in English and a flexible schedule. Benefits include an attractive salary, healthcare package, and a supportive work environment.

Benefits

Attractive salary

Healthcare package

Life insurance

Incentive programs

Qualifications

• 3–5 years of experience in concierge or guest services, with supervisory experience preferred.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Fluency in English; additional languages are an asset.
• Professional appearance and customer-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• Prior experience with Forbes Travel Guide standards required.

Responsibilities

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff.
• Handle complex guest requests, including transportation and reservations.
• Maintain strong relationships with local vendors and service providers.
• Monitor guest feedback and assist in implementing service improvements.

Skills

Leadership skills

Organizational skills

Communication skills

Interpersonal abilities

Proficiency in property management systems

Fluency in English

Tools

Microsoft Office

Job description

Overview

Wynn Al Marjan Island is currently seeking an Assistant Chief Concierge to join the resort’s Concierge team.

Responsibilities

• Assist the Chief Concierge in overseeing daily concierge operations.
• Supervise and mentor concierge staff, ensuring consistent service excellence.
• Handle complex guest requests, including transportation, reservations, and special arrangements.
• Maintain strong relationships with local vendors, restaurants, and service providers.
• Ensure timely and accurate communication between guests and internal departments.
• Monitor guest feedback and assist in implementing service improvements.
• Support the Chief Concierge in scheduling, training, and performance evaluations.
• Maintain updated knowledge of local attractions, events, and services.
• Ensure qualitative Forbes Five Star standards are met.
• Uphold brand standards and ensure compliance with company policies.
• Step in as acting Chief Concierge during absences or peak periods.

About You

• Minimum 3–5 years of experience in concierge or guest services, with supervisory experience preferred.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are an asset.
• Professional appearance and customer-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and handling guest luggage or packages.
• Prior experience and training with Forbes Travel Guide standards required.

Benefits

About Wynn Al Marjan Island’s Benefits: We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.