Arabic Reservations Specialist Premier Inn Hub Dubai

Premier Inn Hotels LLC; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Reservations Specialist to provide quality service for guest reservations. Responsibilities include managing bookings, providing customer service, and ensuring accurate documentation. Candidates should have at least one year of experience in hotel reservations and possess excellent communication skills. Competitive salary package and benefits including accommodation and medical insurance are offered.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance

Air tickets

Work-life balance

Qualifications

• Minimum of one year experience in a reservation department of a branded hotel.
• Ability to type 25 words per minute.
• Advanced English language skills.

Responsibilities

• Answer calls and emails following brand standards.
• Manage all reservations for guests effectively.
• Book and manage reservations through the system.
• Generate sales leads for the sales team.
• Ensure documentation is accurate and up to date.

Skills

Guest service skills

Excellent communication skills

Computer literacy

Ability to handle multiple tasks

Teamwork

Education

High School Diploma

Tools

Opera PMS

MS Office Suite

Job description

Job Description

As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.

What will I be doing?

• Working within a team to answer all calls and emails following the brand standards
• Provide exceptional customer services and effectively and professionally manage all reservations for guests
• Book and manage reservations through the reservations system
• Qualify and generate Sales Leads for the sales team to acquire new clients
• Ensure that the system and booking documentation are accurate and up to date
• Configure rates in Opera PMS system based

Requirements

• Possess guest service skills and excellent communication skills
• Detailed & Customer service orientated
• Ability to work independently and as part of a team
• Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
• Able to type 25 words per minute
• Computer literacy in Windows, MS Office Suite, CRS systems is an added advantage
• Advanced English language

Experience

• You will be likely to have minimum of one year experience in Reservation department of a branded hotel
• High School Diploma preferred

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!

Requirements

• Strong background in MEP, preferably with experience in hotel or facility management in Qatar or GCC.
• If not from MEP, then candidates with Electrical or Mechanical background will also be considered.
• Better if candidate is locally available in Qatar.
• Solid technical knowledge with good problem-solving abilities.
• Prior experience in the hospitality sector or large-scale facility management projects.
• Familiarity with Qatar’s local standards, codes, and regulations.
• Strong communication skills and ability to work effectively in a team environment.
• Flexibility and adaptability to handle multiple tasks as required