Apple Support Female contract, on-site, Abu Dhabi

Kats Recruitment; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency is seeking an experienced Apple Support specialist to provide technical assistance for Apple products used by the Royal Family of Abu Dhabi. The role includes troubleshooting, setup, and maintenance of devices and applications. Candidates must have proven experience in Apple ecosystems, excellent communication skills, and an EU passport. This is a full-time, on-site position with competitive benefits.

Benefits

Visa and medical insurance

Comprehensive relocation assistance

Local transportation covered

Annual flight tickets

Paid leave and public holidays

Career growth opportunities

Qualifications

• Proven experience providing technical support for Apple products.
• Strong knowledge of macOS and iOS operating systems.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide expert technical support for Apple hardware and software.
• Assist users with device setup and configuration.
• Troubleshoot and resolve connectivity issues related to Apple products.

Skills

Technical support for Apple products

Knowledge of macOS and iOS

Excellent troubleshooting skills

Communication skills

Job description

Role Overview

We are seeking an experienced Apple Support specialist to provide dedicated technical assistance and support for Apple products and services used by the Royal Family of Abu Dhabi and associated staff. The role focuses on troubleshooting, setup, maintenance, and ensuring a seamless user experience with Apple devices and software.

Key Responsibilities

• Provide expert technical support for Apple hardware (MacBooks, iMacs, iPhones, iPads, Apple Watch) and software (macOS, iOS, watchOS, tvOS, and related applications)
• Assist users with device setup, configuration, and data migration
• Troubleshoot and resolve hardware, software, and connectivity issues related to Apple products
• Perform routine maintenance and updates on Apple devices
• Educate users on Apple product features and best practices
• Maintain inventory of Apple devices and related accessories

Must-Have Qualifications

• Proven experience providing technical support for Apple products and ecosystems
• Strong knowledge of macOS and iOS operating systems, iCloud, and Apple applications
• Excellent troubleshooting skills for Apple hardware and software
• Ability to explain technical concepts clearly to non-technical users
• Good communication and interpersonal skills in English
• Female candidates only
• EU passport required

Nice-to-Have

• Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) certification
• Experience supporting VVIPs or in a private household/executive support environment
• Arabic language skills

What We Offer

• Interview date: Mid-June 2025 (interviews planned around June 17 - main meetings in Bucharest if possible, otherwise Zoom/Teams)
• Contract duration: Minimum 2 years
• Workload: Full-time, 6 days per week
• Location: On-site, Abu Dhabi, UAE
• Languages: English required (Arabic a plus)

Additional Benefits

• Visa, medical insurance, and comprehensive relocation assistance
• Initial accommodation provided
• Local transportation covered
• Annual flight tickets
• 3045 days paid leave per year plus 14 public holidays
• Permanent role with career growth and training opportunities
• High-standard, confidential, and professional work environment