Guest Experience Front Desk Agent — Luxury Dubai Resort

Atlantis; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Comprehensive benefits package

Professional training and career development

Opportunities for internal mobility

Job summary

Atlantis in Dubai is looking for a Front Office Agent to ensure seamless guest check-ins and check-outs, deliver personalized assistance, and uphold service excellence. The ideal candidate will have a Bachelor's degree in Hospitality Management or a minimum of 2 years experience in a luxury property.

This full-time role offers a competitive tax-free salary ranging from 6000-8000 AED monthly, depending on experience, along with a comprehensive benefits package. Opportunities for training and internal mobility are also provided.

Qualifications

• Minimum 2 years of front office experience in a luxury property.
• Previous experience as a Receptionist, Front Office Agent, or Guest Service Agent.
• Ability to provide personalized assistance to guests.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Process cashiering transactions accurately.
• Respond to guest inquiries with professionalism.

Skills

Strong communication skills

Ability to work effectively in a fast-paced environment

Customer service orientation

Familiarity with hotel reservation systems

Multilingual skills (Russian, Arabic, Chinese, French, German)

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera hotel reservation system

Job description

Atlantis in Dubai is looking for a Front Office Agent to ensure seamless guest check-ins and check-outs, deliver personalized assistance, and uphold service excellence. The ideal candidate will have a Bachelor's degree in Hospitality Management or a minimum of 2 years experience in a luxury property.

This full-time role offers a competitive tax-free salary ranging from 6000-8000 AED monthly, depending on experience, along with a comprehensive benefits package. Opportunities for training and internal mobility are also provided.