Agent, Airport Services - Atlantis The Palm - Dubai, UAE

Atlantis; Dubai; On-site; AED 50,220 - 72,540; Full time

Benefits offered by this job

Tax-free salary

Comprehensive benefits

Ongoing training and career development

Multicultural work environment

Job summary

Atlantis is seeking an energetic Airport Services Agent to ensure seamless experiences for international guests at Dubai's luxury resort, Atlantis The Palm.

In this full-time role, you will be the first point of contact, welcoming guests and coordinating their needs to ensure exceptional service quality. Candidates should have at least 2 years of experience in customer service, strong communication skills, and the ability to thrive in a fast-paced environment.

The position offers a tax-free salary ranging from 4500 to 6500 AED per month along with comprehensive benefits and career growth opportunities.

Qualifications

• Minimum 2 years of experience in airport services or guest services.
• Strong work ethic with a willingness to learn and grow.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and manage high guest volumes.

Responsibilities

• Act as the first point of contact for guests.
• Welcome and assist guests in a warm, professional manner.
• Coordinate guest movements and requirements with internal departments.
• Maintain a smooth flow of information at all times.
• Ensure all team members follow standard operating procedures.
• Create a high-energy, positive service environment.

Skills

Guest service and customer care

Communication and coordination

Multitasking and time management

Problem-solving in guest-facing situations

Team collaboration

Job description

Agent, Airport Services - Atlantis The Palm - Dubai, UAE

Position Overview

Atlantis The Palm is hiring an energetic and guest-focused Airport Services Agent to deliver seamless arrival and departure experiences for international guests. This front-facing role is ideal for hospitality professionals who enjoy working with diverse cultures, handling high guest volumes, and creating positive first impressions in a fast-paced luxury environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Guest Services-Concierge
• Salary: 4500-6500 AED per month (tax-free, market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Act as the first point of contact for guests using airport services
• Welcome and assist guests in a warm, professional, and personalized manner
• Coordinate guest movements and requirements with internal departments
• Maintain a smooth and efficient flow of information at all times
• Ensure all team members follow standard operating procedures
• Create a high-energy, positive service environment
• Handle multiple guest interactions while maintaining service quality

Ideal Profile

Minimum 2 years of experience in airport services, guest services, or customer service roles. Strong work ethic with a willingness to learn and grow within the organization. Excellent interpersonal and communication skills. Ability to work under pressure and manage high guest volumes. Additional language skills such as Arabic, Chinese, Italian, Spanish, French, or German are an advantage.

Skills Set

• Guest service and customer care
• Communication and coordination
• Multitasking and time management
• Problem-solving in guest-facing situations
• Team collaboration

Why Join Us

• Tax-free salary with comprehensive benefits
• Exposure to a global luxury hospitality brand
• Ongoing training and career development opportunities
• Multicultural and inclusive work environment
• Long-term growth across the Kerzner International portfolio

About the Company

Atlantis The Palm, part of Kerzner International, is a globally recognized luxury resort located on Dubai's iconic Palm Island. Known for exceptional guest experiences, world-class attractions, and a vibrant workplace culture, Atlantis offers rewarding careers for hospitality professionals committed to excellence.